Thuy Trang Le's Linkedin Analytics

With over 16 years of experience in Customer Success, including a decade of leadership and a proven track record of exceeding sales and company KPIs, I bring a wealth of expertise to the table. I am driven by the challenge of enhancing the efficiency and effectiveness of complex products and services, and I am deeply committed to a customer-centric approach that supports business growth and fosters strong relationships. My ultimate goal is to deliver an exceptional business experience that boosts productivity and efficiency while helping you serve your customers better. Key strengths and areas of expertise: - Account Management - Building strong relationships with both internal and external stakeholders - Delivering robust Customer Service and ensuring Client Retention - Driving Process Improvement initiatives - Achieving Sales targets and exceeding KPIs - Applying financial analysis to inform strategic decisions - Leveraging analytical thinking and problem-solving skills - Proficiency in utilising various CRM/SaaS platforms for enhanced productivity, including SAP and Salesforce - Fluent in both Vietnamese and English Let's connect and explore how I can contribute to your organisation's success.