BirchStreet Systems

Manage large-scale B2B enterprise accounts within the hospitality sector, driving product adoption by influencing procure-to-pay strategies and operations to enhance client success and ROI.

Enterprise Account Manager

Fairing

Building a customer success motion from scratch. 

Responsible for leading customer onboarding, customer success, and retention efforts.

Work closely with our Product, Sales, and Marketing teams to ensure an aligned effort towards delivering the best possible customer experience.

Customer Success Lead

Google

Digital Marketing partner to large B2B organizations in industrial markets that focus on e-commerce and brand. As an Account Manager, I build and maintain relationships with clients that include ongoing strategic consultation and support, develop and maintain a deep understanding of online advertising, and own key initiatives for the business and industrial markets team.

Account Manager

Gartner

Consulted with midsize business CIOs and C-Level Executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Gartner's mid-market research products and services. Advised business and technology leaders around: 

• Building success road maps for key initiatives
• Selecting the right technology products at the best pricing and terms
• Benchmarks to determine what’s working and what isn’t
• Connecting with valuable peers 
• Empowering yourself and your team through professional development

Account Executive, Education

Sure Tack Systems, Crist Company, Inc.

Sales Specialist

· Benchmarked best-in-class companies, provided a detailed analysis of best practices, and analyzed information to align strategy with organizational goals. 

· Researched, recommended, and gathered funding to pilot an innovative collaboration tool.  Lead the pilot by developing training, communications plan, and business value metrics.

· Traversed complex internal processes that required project management capabilities, involving collaboration with IT, legal, security, and procurement functions.

Strategy Associate

Odyssey.

· Produced, wrote, and edited long-form articles to a weekly deadline, covering a range of topics, from business to politics to entertainment.

· Utilized SEO techniques to reach college-aged audiences who will care about, trust, and learn more from the content I create.

Contributing Writer

Head of Customer Success | Ex-Google

I'm a passionate Customer Success enthusiast, with a strong focus on B2B SaaS.

With 10 years of experience in sales and relationship management adjacent to digital advertising and hospitality. 

My core qualities of proactivity, outstanding communication, and enthusiasm for collaboration enable me to develop and execute customer retention strategies that foster customer advocacy and enable business growth. 

With experience working with Fortune 50 corporations, midsize companies, and startups, I have worked with every level of an organization, including C-suite executives, agencies, and every level in between.

I'm always eager to learn about new industries and platforms, and I'm constantly seeking new ways to improve my skills and knowledge to better serve my clients.

I took my banner photo on an ‘87 Nikon.

Taplio

Tiara S.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Tiara S.'s Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Tiara S.'s Linkedin Analytics