Thryv

Regional Operations Manager, 2014 – 2023
Sales Operations Support Supervisor, 2008 – 2014

Supported 11 Sales Directors, and 200+ SaaS Sales Representatives and managed a staff of up to 12 direct reports across the US.  Ranked as the top region 4 out of the last 5 years for campaign management.

•	Spearheaded operational procedures and processes to improve efficiency and optimize operations.
•	Reduced Sales Region compensation reversals by over $6,300 by improving and enforcing stringent SOX audit procedures.
•	Decreased customer claims by 30% through improved audit procedures.
•	Managed teams of up to 12 members, located remotely in CA, WA, AZ, and OR.
•	Assisted Sales Management in resolving compensation issues, detailed account research.
•	Served on multiple roll-out teams for new initiatives companywide such as national policy compliance auditing, systems conversion training by creating content and performing training sessions nationwide.
•	Provided campaign tracking results for major campaigns to ensure timely completion of campaigns.
•	Partnered to help create an executive-level support team and beta-tested processes and procedures.
•	Acknowledged as region leader in system conversions after major company mergers by creating process to integrate new clients to current systems, process and policies.
•	Provided data analysis to improve Sales productivity utilizing CRM reporting and Sales Results.
•	Proactively identified gaps in processes and provided, implemented approved solutions.
•	Led weekly meetings with regional staff to review progress, address challenges, and drive timely task completion.
•	Collaborated with cross-functional teams to align operations with corporate objectives.

Division Assistant, 2006 – 2008
Managed a local office and served as a backup to the Executive Assistant to the General Sales Manager.  Handled all office aspects including office supply ordering, timecard maintenance, fleet management, meeting planning.

Regional Sales Operations Manager

An adept and knowledgeable manager, I bring a wealth of experience and exceptional leadership skills to the table. Throughout my thriving career, I have honed executive-level support and organizational expertise. As a grounded, accountable leader, I foster collaboration across all management levels, cultivating a connected and inspiring work culture. Recognized for outstanding performance, I am a Thryv Accelerator award winner, a testament to my excellence as nominated by my esteemed peers.

Taplio

Tifany Smith's Linkedin Analytics

Tifany Smith

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Tifany Smith's Linkedin Analytics

Tifany Smith

Want to drive more opportunities from LinkedIn?

Tifany Smith's Linkedin Analytics