RT Group - Remote Trauma 

A member of the Senior Leadership Team at RT Group reporting directly into the Managing Director.
I am responsible for Business Strategy, Structure and Process Improvement for both our clients and internal teams at RT.

I joined in April 2022 and I have lead the business through some key milestones that include the procurement and implementation of a HR provider and system into the business for the first time, adding real support and structure for all team members as well as allowing our managers to work on individual performance and skill sets. 

I lead the business in implementing team structure changes, and multiple process improvement that not only support our clients but also ensure team members are better prepared for their work and duties and everyone feels part of the journey. 

In late September 2022, we moved into our new larger, modern offices that reflect the modern, fast nature of the TV, Film and Media production industry we work in. I am happy to have lead and being able to improve the working environment of all of our teams, improving our own infrastructure and day to day working facilities. 

Working directly with the Managing Director, Finance Director and Operations Director, we continue to improve and move forward our Finance Division. This has meant I have increased our team numbers and overheads, whilst ensuring continued growth and profit. 

As I continue my journey at RT Group, I am happy with my achievements, and I now look to our next areas of improvements across our systems and technology.

General Manager

Supersets

Temporary Project Management Contractor focusing on process improvement within the finance and administration areas of the business. Seeking to streamline business processes and reporting to improve productivity and day to day workings for the business. A great step in the TV, Film and Media Industry.

Finance Manager & Freelance Contractor 

Six Star Global

Overall responsibility for the Operations Division including management of Engineering Team, Finance Team, Service Desk, Procurement & Human Resources. I am a key senior member of Executive Leadership Team. 

My role includes creation of operational processes, process improvement, Finance, Budget Management & Vendor relationship. The building of HR process & policy to ensure compliance & forward movement of the Six Star strategy for Learning & Development for all members of the Six Star Team. Creation of Legal Entities across several countries. 

Customer Service & service improvement for the Service Desk team maintaining a high standard of customer response inline with SLAs & KPIs. 

Reporting back all key operational areas inline with overall strategic plans for Six Star. Proud to champion diversity in the work place.

Executive Vice President Global Operations

LeasePlan

Actively identify and secure new business opportunities for fleets between 100 – 350 units and deliver high value-add solutions to clients, whilst optimising sustained profitability for LeasePlan UK Ltd. 

•	Build relationships and develop the trust of the customer and/or drivers
•	Develop a target portfolio of prospect opportunities to build a solid pipeline.  Forecast and prioritise to maximise opportunities and achieve the agreed annual target
•	Coordinate and direct internal specialist teams to support prospecting and selling propositions e.g. consultancy, bid management, pricing etc.
•	Actively keep abreast of competitor/prospect/industry activity and information
•	Analyse client needs and identify best value propositions to develop appropriate solutions whilst maximising LP brand sustained profitability
•	Map stakeholders within prospect and develop appropriate relationship strategies to cover all sale opportunities
•	Once the key sales opportunity is identified, develop sales strategy for all products, including different funding products, revenue generating ancillary products & consultancy assignments, fleet management etc
•	Manage the coordination and pricing of tenders via the Bid Team to ensure timely completion of all opportunities
•	Coordinate implementation by identifying the appropriate virtual implementation team until the satisfactory conclusion by all parties
•	Operate within defined LP new business sales processes and New Business Guidelines
•	Management of prospect pricing within identified brand strategy, pricing tool and governance.
•	Commitment to corporate and brand values

Account Manager New Business

Responsible for the set up of our new Engage Customer Service Team, motivating and coaching team members to be able to perform at their optimal level to delivery high quality service whilst concentrating on their personal development of key skills, behaviors and values. 

Along side my line management responsibility with our customer service executives, I also manage an other Customer Service Manager to ensure that his team delivers of the key targets and KPIs for blue chip customers. 

Strong customer service focus.

Customer Service Manager (Engage Centre)

Responsible to lead a Fleet Services team in meeting agreed service, productivity and client performance targets for defined fleet management processes across an assigned client portfolio. Prioritise and direct tasks in the team to ensure customer needs and service levels are met. Motivate and coach team members to be able to perform to their optimal level to deliver a high quality service.

Implementation of new customers and training team members to handle the day to day running of all customer accounts. Our new customers are high profile industry leading customers and I have also created a specialist team who handle our Salary Sacrifice product. My team offer support and advice on our Salary Sacrifice products and I ensure best practice is used when implementing new business. 
2014 & 2015 has seen my involvement in expanding the Salary Sacrifice team to implement some of LeasePlan's largest and blue chip Salary sacrifice customers. 

I am also responsible for recruiting new members to join the Fleet Services Department. Within my role I also offer skills transfers to local schools, residents and businesses to help the local community with starting their careers or getting back into work. I have worked with companies such as learning to work

Customer Service Manager (Fleet Services)

Driver Services Executive

Executive Assistant

Kew Green Hotels Limited

Worked for Kew Green Hotels at the Days Inn Hotel. I started on reception, before becoming a Guest Services Manager. I moved to their sister hotel The Courtyard By Marriott where I worked on Groups and Events as well as Duty Manager responsible for all those employees on site during their shifts as well as the escalation point for all guests and services.

Duty Manager

Experienced in Senior Leadership having worked as General Manager, Operations Director, Customer Service Leader and Project Finance Manager. I also have experience within Account Management and New Business roles. I have worked across several sectors such as Automotive, Hospitality IT and more recently TV, Film and Creative Media industries. 

I am  extremely experienced in process and customer service management. Putting customers at the heart of what I do is key. Skilled in Negotiation, Sales, Customer Relationship Management (CRM), People Management, and Team Building. People relationship building is what motivates me each day with a strong will to succeed.

I am open to Business Coaching both delivering and teaching but also for continuing to gain my experience and knowledge, so why not say hello and start a conversation.

I had the pleasure of working alongside James Kirby (Kirbs) last summer on a production. A true gentleman, who will be missed I am sure by so many that met him. I wanted to share my deepest sympathy and condolences with his family and everyone who knew James and to all of the aid workers killed. 

Sleep well mate and thank you for everything.

Tim Ward

bbc.co.uk • 3 min read

Britons killed in Gaza aid strike remembered as heroes

We are #hiring! Come and join RT Group - Remote Trauma 
We have a number of openings within our Specalist Risk Management & Production Safety Services team within our Safety Division.

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