Lever

Renewals Account Manager

Customer Success Manager

Fresha

Fresha is both a booking platform and business POS software for the beauty industry. 

- One of two employees promoted in a 250+ startup to open a new commercial office in New York City 
- Collaborated with Marketing team to publish first US customer case study featured on website with 400k+ monthly visitors
- Accelerated onboarding handoff time from 60+ to 15 days through enhanced Sales-Qualified-Lead definition and Customer Success cadence strategy
- Consulted with platform partners to match business goals to paid features that increased revenue monetization of portfolio by up to 50%
- Developed and maintained strong relationships with key customers, understanding their business objectives and aligning our product offerings to help them achieve their goals
- Managed a portfolio of 200 high-value accounts, driving customer adoption, retention, and expansion
- Proactively identified and mitigated customer risks, ensuring customer satisfaction and renewals
- Collaborated cross-functionally with sales, marketing, and product teams to deliver customer feedback and product requirements, and to execute on customer success strategies
- Analyzed customer data and product usage patterns to identify opportunities for growth and optimize the customer experience

Senior Partner Success Manager

Helped open first North American commercial office in Vancouver as part of a Customer Success team. Our mission was to build relationships with partner businesses that maximized utilization of Fresha's unified booking and payment platform software features (e.g., Bookings, Payments, Marketing, CRM).

- Managed 200+ portfolio of accounts and lead product onboarding that drove platform adoption as well as conducting phone calls, emails, and in-person/online QBR meetings to engage with customers

- Identified up-sell and cross sell opportunities by analyzing marketplace partner data using business intelligence and analytics software

- Achieved and exceeded KPI around payments adoption, feature enablement, retention and churn prevention

-Worked cross-collaboratively with Sales, Support, Product and Marketing teams to influence roadmap with product features and create a case study featured on website

Partner Success Manager

Joined as a founding account manager during the initial GTM execution in Canada and the United States.

- Owned the full relationship lifecycle with 300+ customers, including onboarding, implementation, training, adoption, retention, and satisfaction

- Consulted with customers using SaaS platform for online and in-store card payment solutions as well as explaining and guiding them through a KYC & AML process with Adyen (End-to-end payments, data, and financial management partner)

- Communicated cross functionally with engineering support teams to resolve system issues business users experienced

Account Manager

TELUS

TELUS is in the top 3 largest telecom companies in Canada serving over 10 million customers and headquarters.

- Quickly ramped up to achieve 113% to quota within 3 months by emailing and cold-calling Telus business prospects to close multi-year contracts

- Maintained expert knowledge of Mobility, Internet, Security, and Phone (VoIP + Wireline) solutions and package bundles to upsell and cross-sell to small business clients

- Navigated and contributed to new remote onboarding processes during onset of COVID-19 and developed strong digital peer relationships on internal team communication channels to share sales insights

Skills: Account Management · Negotiation · Prospecting · Time Management · Relationship Building

Account Specialist

Seequent

Seequent is a world leader in the development of data visualization software used in the energy, environmental, and mining sectors. 

- Joined as the first Business Development hire in North America to help companies adopt software to make data-driven decisions with their mining challenges

- Generated $700,000+ pipeline through outbound and inbound activities via phone, email, LinkedIn Sales Navigator that created 20+ qualified leads per month and $196,000+ revenue within 9 months

- Execute on full cycle sales and driving new pipeline growth through a targeted lead generation cadence that utilizes Sales Navigator, industry conferences, and market research

- Nurture and grow new inbound leads through a high-touch model that includes setting up product demonstrations with a technical services team and following up with value-added information

- Implemented the first Business Development Slack channel at a 250+ employee software company, which streamlined transparency and communication between business development teams globally

Skills: Lead Generation · Research · Emailing · Pipeline Management · Relationship Building

Business Development Representative

Apple

Delivered world class customer service and sales experience to customers with everyday and business technology needs.

Drove growth of loyal customers by building rapport, understanding needs, and providing 1:1 and 1:many product demonstrations.

2018 Key Achievements:

- Created positive and memorable customer experiences by utilizing Apple sales methodology, resulting in top 10% in sales revenue with a customer satisfaction rating (NPS) 51.5% higher than market average 

- Contributed 22.5% of B2B leads in Q2 FY18 using discovery questions to uncover SMB needs, generating $91k+ of new pipeline opportunity for AM team

- Utilized email, phone, and CRM to complete account related tasks in accounts while using SAP to reference inventory for purchase orders 3-4 times per week in a $1M+ pipeline

- Researched and analyzed sales team performance in Q3 FY18 using customer experience software (Medallia) to create presentation content and co-lead a quarterly sales meeting.

Product Specialist

Korean Cultural Heritage Society

Played key role in managing social media advertising and public relations and oversaw the creation of a new website design through collaboration with a web designer. 

Highlights

- Provided key role in managing social media strategies while consulting with other marketing, programming, and production teams regarding public relations strategies to generate brand recognition and drive engagement for non-profit cultural organization.

- Lead the creation and sourcing of new website material, such as content, images, and graphics, for a completely redesigned company website alongside the organizations web developer. 

- Developed press releases that were published on well-known news platforms which went viral and increased traffic to website and Facebook page resulting in 5000+  pre-ordered tickets on ticketZone

Marketing Coordinator

Simon Fraser University

The vision of the Residence Life program is to enhance the student experience at Simon Fraser University through inclusive community-building efforts.

- Achieved top 5% in resident satisfaction feedback survey by consistently planning 2-3 community programs and events per month to 50+ students living on campus 

- Planned and executed a marketing campaign for the annual 2014 Residence Winter Formal event, which sold out 150+ tickets and generated $7500+ revenue

- Educated and enforce all Residence Life Campus Living policies, promoting academic excellence,
addressing student needs, and encouraging involvement

Skills: Leadership · Organization · Conflict Management · Communication · Event Planning

Community Advisor

Lever is a leading hiring platform that helps organizations attract, select, and acquire top talent through collaboration and automation. As a Renewals Account Manager, I am responsible for ensuring customer loyalty and satisfaction, as well as maximizing revenue and retention across a diverse portfolio of clients.

I have over seven years of experience in sales, customer success, and account management, working with both startups and established companies in various industries. 

I leverage my skills in discovery, consulting, problem-solving, and value creation to deliver tailored solutions that align with the strategic goals and challenges of each customer. This has contributed to a strong acumen in commercial relationships as well as product adoption and training for B2B SaaS users.

Taplio

Tim Kwon's Linkedin Analytics

Tim Kwon

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Tim Kwon's Linkedin Analytics

Tim Kwon

Want to drive more opportunities from LinkedIn?

Tim Kwon's Linkedin Analytics