ArcSite

Product Manager

Smooth Cut

• Custom home furniture + DTC product lines
• Sourced and managed US-based manufacturers
• Delivered consistent 20+% year-over-year revenue growth
• Launched new innovative furniture products from paper sketch to market debut

Over 4500 customers and 900+ reviews

http://thesmoothcut.com
http://smoothcut.etsy.com/

Founder, Product Lead

Beeyonder

Closed due to limited funding.
• Led all product development including discovery, PRDs & Figma artifacts, and launch collateral
• Reduced engineering cycle time and improved organizational velocity 3x
• Aligned Business, Sales, and Marketing teams to implement a product-led growth strategy resulting in
2x ACV and increased customer satisfaction
• Strategized a delivery focused product roadmap with continuous improvement
• Evangelized customer obsessed and empathy based product strategy
• Analyzed user metric data and designed features to improve purchase funnel conversion 50%

Beeyonder is a customer centric virtual travel company whose mission is to create opportunities to explore the world. Discover hidden gems, learn new things, and meet inspiring people. Traveling with us is equal and accessible, we are a leader in DEI and cultural immersion tours.

Projects
• Led transition of business model from transactional to token based, setting the foundation for dramatic ACV scaling and reduced churn
• Strategized marketing landing pages and user journeys to expand product education in the industry
• Reduced time to checkout with a simplified checkout page design
• Improved buying journey conversion rate by switching from a popup to an on-page UI experience
• Designed and implemented a product pricing calculator, allowing prospective buyers to self identify their persona
• Implemented FullStory customer behavior tracking and built dashboards for all stages of the customer lifecycle

Highwire

• Lead engineering agile scrum team with contract and domestic engineers
• Build product vision and roadmap, drive quarterly OKRs
• Collaborate with Support and Customer Success teams to prioritize product feedback from SMB and • Enterprise customers
• Align Sales and Marketing team members to shared product led-growth vision
• Implement SaaS best practices in UI/UX platform design, customer notification systems
• Analyze usage and subscription data to drive business decisions (Sheets, Excel, SQL)


Highwire is leading the Partner Elevation movement for builders and owners of capital projects. The world's most admired organizations — including Skanska, Merck, and Bond Brothers — use Highwire to ensure their contracting partners deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality and sustainability risks throughout every project lifecycle. Originally started as an internal risk assessment system at Harvard University, Highwire is now an independent company championing the Partner Elevation movement.

Onshape, a PTC Technology

• Designed and oversaw hundreds of feature deployments from small UI tweaks to new products
• Conducted 100+ hours of usability testing and product discovery interviews 
• Engaged community to drive organic product-led growth
• Supported 10k+ customers through bug tracking and resolution in Zendesk and Jira
• Wrote custom code to improve user workflow efficiency for key SMB and Enterprise customers

Product Engineer (Associate Product Manager)

Purchased by PTC in November 2019

- Completed thousands of customer support tickets with friendly technical solutions
- Iterated through design mockups and wireframes to communicate with product developers
- Completed over 50 hours of usability tests and market research interviews
- Learned open source language and deployed custom features to unblock key accounts

User Experience Designer

Stone Mountain Adventures

- Inspired teens to take initiative, challenge themselves, and build communities

Counselor

BorgWarner Inc.

- Designed and implemented assembly fixtures and procedures to enhance prototype product capabilities and quality
- Assembled and verified high value customer prototypes
- Developed component and assembly endurance testing programs to guide product development
- Utilized digital CMM and comparator tools to validate component specifications

Advanced Manufacturing Engineering Coop

Rensselaer Motorsport

• Led 40+ member interdisciplinary team to build and race a F1-style race car
• Executed recruitment plan to grow the team by 15%
• Strengthened relationships with private, institutional, and corporate sponsors, exceeding funding goal
• Improved final competition placement from 52 to 37 (of 120 teams)

Team Leader

Onshape Inc.

- Provided technical support and product insight for thousands of US and global customers
- Strengthened the Onshape user community by fostering a friendly and inviting environment in online forum discussions

Technical Support

- Collaborated in Agile team to conducted usability tests, user interviews, and extensive competitive benchmarking
- Constructed wire-frame mock-ups to guide development of new features and workflows
- Strengthened consumer trust by providing technical support to hundreds of professional customers with 99% satisfaction

User Experience and Product Development Intern

LEGO Group

Engaging customers to create a positive and fun experience.

Brick Specialist

Growth-driven and entrepreneurial Senior Product Manager with 7 years of startup experience leading technical B2B and B2C SaaS products. 

Expertise in consolidating qualitative + quantitative feedback into product roadmaps, defining vision strategy, aligning cross-functional growth strategies, designing digital artifacts, and launching products to market. Education background in product design and mechanical engineering bridges the gap between technology and business.

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