USAA

I lead a team of UI/UX designers and experience strategists across the USAA LifeCo portfolio of services. In this role, I provide the necessary air cover to afford my team the latitude required to own and manage their experiences. In addition to my team responsibilities, I serve as a senior leader within the Chief Design Office, striving to enable our team members to have happy, healthy and successful careers at USAA.
Portfolio of work:
- Health Insurance
- Annuities
- Brokerage Services
- Personal Investing
- Retirement solutions

Scope of work:
- Storefront and acquisition flows
- Transactional and money movement capabilities
- Account summary
- Third-party integrations

Head of UX - Retirement, Health, Annuities & Personal Investor

I led a team of teams made up of Associates, Sr. Associates and Managers in pursuit of developing data driven and business impactful strategies. Our mandate was to define comprehensive analysis in either support or opposition of financial investment for internal ventures. Basically, we answered the question "should PwC invest significant capital into a particular new technology?"
Our obsessions:
/ Visioning and UX
/ Revenue modeling
/ GTM / Sales motions
/ Technology investments
/ Operating models
/ Legal and risk

Sr Manager, Digital Product Strategy

Vanguard

Directly responsible and accountable for defining strategic opportunities with measurable and material impact for our participants and business alike. 
/ managed a team of UX/UI designers, researcher and strategists
/ oversaw generative, qual and quant research
/ led design critiques, with overall experience oversight 
/ designed experiences rooted in positive psychology and behavioral finance

Portfolio:
Native mobile app:
/ developed a strategic point of view on an Institutional stand-alone native app
/ led development efforts to build a proof of concept 
/ leadership reviews and go-forward strategies

Advice decision tool:
/ conversational UI solution designed to align tangible offer features and non-tangible personal traits with the right long-term retirement savings approach
/ designed logic and algorithm powering tool recommendation
/ integrated behavioral finance and positive psychology tenants to bolster experience objectives

Chat:
/ holistic chat strategy, cutting across automated and live chat services
/ defined MVP for automated chat (chatbot)
/ built financial model for value of live chat

Sr. UX Director - Retirement Products

Comcast

Xfinity Mobile grew out of the Strategic Development Group within Comcast. Our mandate was simple, prove that we can stand up an MVNO on the back of Verizon's cellular network. We did that and much more. Becoming a dedicated line of business in August 2016 and launching in May of 2017, we entered an industry with immediate success. We proved that we can sell mobile service, without sacrificing the experience. With an NPS of +55, we not only set a new standard within Comcast, we also lead the industry by more than 30 points. 

Highlight Reel: 
/ Led team of 5 product managers
/ Managed $2mm surprise and delight budget
/ Created 5 year strategy with an 18 month data-informed roadmap
/ Owned self-service experience: knowledge base, 2-way sms support, webchat, ivr, communications journey, social care, search
/ Defined surprise and delight strategy: opportunities throughout the journey to reengage customers based upon behaviors and habits 
/ Outlined AI and conversational UI vision for Xfinity Mobile

Director of Product Management and CX

Honeywell

Honeywell Connected Home is transforming the Internet of Things into the INTERNET OF YOU. 
We are building a smarter experience. 
We are building a better way to live. 
We are building THE CONNECTED HOME.

The Lyric Brand is a globally connected home platform, which delivers comfort, peace of mind, and convenience. We are pushing the the standard and re-defining the norm. Through smart use of geolocation, strategic partnerships, and 100 years of industry knowledge, we are able to deliver experiences that help connect homeowners to their home, in a way that's never been done before. 

Highlight Reel:
/ Introduced 3 pieces of connected hardware: Lyric Round 2.0 Thermostat, Lyric Water Leak and Freeze Detector, Lyric T5/T6 Thermostat
/ Integrated Apple HomeKit into connected thermostats
/ Led Lyric iOS and AOS mobile app software engineers and UI/UX design teams 
/ Launched v1 Apple Watch app
/ Managed Apple HomeKit user testing

Sr. Manager, Global Product Management - Connected Home (IOT)

Whole Foods Market

Sr. Digital Product Manager - Customer Data and Digital Engagement

Nike

Worked cross-functionally to deliver highly innovative, insightful, and game-changing products. Key member of the Digital Sport Team responsible for delivering the Nike+ FuelBand, Nike+ Running and Nike+ Basketball. 

Awards 
2012 Nike Global Maxim 1 - It's our nature to innovate. - Winner: Nike+ FuelBand
2012 NIke Digital Technology Maxim 1 - It's our nature to innovate. - Winner: Nike+ Platform
2013 Nike Global Maxim 3 - Nike is a Brand. - Winner: London Olympics

Nike+ Product Lead

Vargo Outdoors

Vargo Outdoors
Lightweight. Dependable. Innovative.
Manufacturer of the lightest, most dependable, and innovative outdoor products. Inspired by the passion for outdoors. Driven by the needs of our consumers. 

Created and implemented strategic programs to expand digital commerce and brick and mortar sales. By developing cost-down inventory strategies, with improved targeted sales techniques, company revenue grew year-over-year by 24%. This growth, coupled with expanding global brand presence, has resulted in Vargo Outdoors as becoming one of the leading outdoor industry equipment manufactures.

Sr. Manager, D2C

Lord & Taylor

Assistant Buyer - Intern

I move onward, the only direction. Can't be scared to fail in search of perfection. - Jay Z

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