Todd Denning's Linkedin Analytics

Proven leader with extensive experience in the Customer Experience Industry, spanning over two decades at TTEC and Lumos Networks. Renowned for a successful history in leading organizations, call center operations, strategic planning, operational cost reduction, data management, and quality assurance. Recognized for a unique ability to identify opportunities and implement strategies that enhance sales, improve customer experience, retain business, reduce costs, and increase profitability. Skills and Expertise: • Leadership • Telecommunications • Communicating ideas • Contact center system administration • Driving business process improvements • Building third party partnerships • Capital and operational expense management • Data analysis