Akoma Health

Lead Product Manager

Reliance Health

•   Executed the custom customer relationship management system for the nationwide corporate sales and small business teams which increased lead closing by over 20%.
•   Led the development and execution of innovative product solutions for corporate and small business clients, increasing sales revenue by over $5 million.
•   Conceptualized and spear-headed an auto-reconciliation system for corporate and small business clients reducing the median reconciliation time by over 99%
•   Facilitated the product development for client auto-suspension based on a model governed by certain parameters such as the MLR (Medical Loss Ratio) that has reduced unpaid service costs by approximately 22% enhancing operational efficiency and reducing costs.
• Collaborated with cross-functional teams, stakeholders, and customers to deliver user-centric products that meet their needs and expectations.

Product Manager (Enterprise and Direct-to-Consumer Sales)

• Assisted Product leads in planning, prioritizing, and executing product initiatives for various business units.
• Performed product testing, quality assurance, and user feedback collection to ensure product quality and usability.
• Created product documentation, specifications, wireframes, and prototypes to communicate product requirements and designs.
• Conducted user research, data analysis, and market research to identify customer pain points, needs, and opportunities.
• Oversaw the product development lifecycle, from ideation to launch, of various features and enhancements that improved customer satisfaction and retention.

Associate Product Manager

EduBridge Academy

Executed the Digital Skills course curriculum on the Google Africa initiative to people from diverse backgrounds and levels of proficiency.

Digital Skills Trainer

Government Girls' Secondary School

•   Conceptualized the lesson notes for the students' curriculum
•   Supervised the day-to-day operations of the school network and computer systems leading to an increase in student participation by over 10%
•   Orchestrated the proofreading and editing of exam questions for Obudu Unified Examination Body for Secondary Schools of over 3000 students

Information Technology Instructor

TRLPLAW

- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Information Technology Administrator

PPC Limited

•   Supervised the health status of the telecommunications networks
•   Teamed up on performance monitoring of network links via workstations
•   Informed site engineers of problems while tracking resolutions
•   Undertook the logging of tickets that identified and categorized issues based on severity, alert type, and other criteria.

Network Operations

I collaborate with stakeholders and cross-functional teams to design and build data-driven products that understand customer needs.

➢ Syncing with stakeholders and engineering on product discovery
➢ Define and drive the product strategy and roadmap
➢ Iterating on solutions based on feedback gotten for users
➢ Ensure value is provided to users with each feature released
➢ Metrics monitoring for performance optimization of business and user experience goals
➢ Identifying needs and creating solutions that create a delightful experience

I am a passionate believer in iterating with small bets in product discovery that delivers solutions to the needs of users.

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