Accuhealth

As Senior Vice President of Client Success and Product Delivery he leads the Client Success Team in providing direction, setting goals, overseeing all client-facing activities in all areas of client relationship management, strategy development, performance monitoring, process improvement, training and development, cross-functional collaboration, and client advocacy.

Senior Vice President of Client Success & Product Delivery

PCLaw | Time Matters

As vice president of product management, he defines the product strategy and roadmap for the PCLaw | Time Matters portfolio. He oversees the prioritization and development of products and the delivery of solutions. Champions the product development process, structures, and engagement models to strengthen the voice of internal and external stakeholders and achieve intentional high-value outcomes. Committed to building industry-leading products that are user-centric and reliable. Focused on building and supporting high-performing collaborative product teams.

Vice President of Product Management 

Maropost

MAROPOST is a SaaS-based solution enabling users to manage their customer’s end-to-end engagement using marketing communication tools & automation, commerce activities, and service requests. As Senior Director of Product Management, provides direction and support on the Product vision. Responsible for the creation, alignment, and execution of a global multi-platform roadmap during a critical growth stage. Successfully introduced, built, and supported new ways of working in the product development process resulting in increased predictability, planning, and delivery leading to improved stability, performance, and new product launch. Strengthened the voice of internal and external stakeholders in the product development process through structures and engagement models implemented. Committed and focused on building and motivating high-performing teams that collaborate and engage with customers and internal stakeholders to create industry-leading products. As a leader successfully supports, and mentors multiple teams in various disciplines; Product Management, UX, Engineering Delivery, Technical Writing, and Product Marketing Specialists.

Senior Director of Product Management

OPENLANE

As Director of Product Management was responsible for the creation and execution of a roadmap that aligned with internal business, product, technology, and client objectives. Was responsible for the healthy engagement and partnership with large automotive and financial institutions (General Motors Finance US & CAN) resulting in stability, growth and collaboration in management and product development in this digital marketplace. Successfully championed new ways of working in product development resulting in the integration of customer & client into the product development cycle. As a leader, successfully supported a product development train with multiple disciplines and client integration. Successfully provided execution and strategic direction for multiple product launches in partnership with clients in the Canadian and US marketplaces.

Director of Product Management (Digital Marketplace)

As Director of Product Management was responsible for the creation and execution of a roadmap that aligned with the modernization of the ADESA Digital Marketplace. Built a high performing Product Team focused on the customer journey, planning and Product launch. Introduced new processes in the product development cycle and stakeholder collaboration which resulted in consistent and repeatable planning and product launches. Partnered with Engineering Leadership on the modernization of the product and platform from a technology perspective.

Director of Product Management (Marketplace Modernization)

As Team Lead & Group Product Manager was the Product person responsible for planning, implementing, and launching a white label solution (OLIQ) to the private label digital marketplace. The solution resulted in fast paced adoption allowing for strategic management of the product and its direction. Client focused partnering with over 12 high value clients in the private label digital marketplaces. Responsible for onboarding, provision of subject matter expertise and direction, overseeing client interactions, and supporting new staff for the Product Team.

Team Lead, (Group Product Manager) Professional Services

Senior Product Manager

Senior Business Analyst

Scotiabank

Manager, Project Management & Analytics

Business Analyst

Assistant Manager

Analyst - International

With over 18 years of experience, Tom is a seasoned product leader and digital transformation expert in product management, product development, digital marketplaces, and SaaS solutions. As the VP of Product Management at PCLaw | Time Matters, he oversees the product strategy and roadmap for a portfolio of products that help law firms manage their practice, clients, and finances. He is SAFe certified and skilled in customer success, UX, QA, Delivery, and SaaS solutions.

Tom is passionate about building user-centric and reliable products that solve customer problems and create value. He leads and supports high-performing product teams that collaborate and engage with internal and external stakeholders throughout the product development process. He champions agile methodologies and service ownership models that foster alignment, predictability, and delivery. He has a proven track record of launching industry-leading products that drive growth, revenue, and customer satisfaction in multiple industries.

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