Accenture

My role at Accenture:
•  Employee Support – I assist colleagues across 10 countries, with a focus on DACH (Germany, Austria, & Switzerland) addressing HR-related questions, benefits, leave entitlements, and work-related issues.
•  Candidates and Recruitment – I support candidates throughout the recruitment process, helping them navigate the complexities of a corporate environment.
•  Travel Expenses – I manage and review documentation related to travel expenses for candidates.
•  Communication and Detail – I communicate daily in both German and English, with a strong emphasis on precision, attention to detail, providing professional  service.
•  Innovation and Growth – I collaborate on process improvements, have the opportunity to implement new ideas, and gain valuable experience in HR within a corporate setting.

Strengths in my work and personality:
	•	Strong communication skills in both German and English.
	•	Attention to detail and effective problem-solving.
	•	Ability to navigate complex HR systems and processes.
	•	Customer-focused approach – always striving to provide the best support possible.
	•	Being part of a dynamic and diverse team that encourages innovation and personal growth.

Working at Accenture allows me to combine international collaboration, HR processes, and employee support in one of the most innovative environments.

Accenture is a global company providing services in technology, consulting, and digital transformation, helping organizations achieve innovation and growth. 
With expert teams in over 120 countries, it delivers tailored solutions for the future of business.

HR-Service Delivery Associate Accenture Intelligent Operations

Alex Lake Zürich

My role at the Living Circle AG 
As a dedicated hospitality professional within The Living Circle, I take pride in delivering exceptional guest experiences while ensuring smooth daily operations. My responsibilities include:
	•	Coordinating arrivals and departures for a seamless guest journey
	•	Managing guest billing through PMS software
	•	Communicating with guests via email in German and English
	•	Providing concierge services and driving upselling opportunities
	•	Supporting the reservations department with room bookings management
	•	Operating the telephone switchboard efficiently
	•	Training and onboarding new employees to uphold service excellence
	•	Handling general administrative tasks

About The Living Circle:
The Living Circle is a prestigious collection of exclusive hotels and restaurants, where luxury meets sustainability. With a commitment to creating unforgettable moments, the group ensures guests experience hospitality at its finest.

Guest Service Agent

mBank S.A.

The financial industry is fascinating, and this impressive digital banking company is at the forefront of innovation, leveraging new opportunities and technologies to shape the digital future. I am thrilled and proud to have the opportunity to work for this company on exciting projects that enhance customers’ everyday experience and save them time when using banking products.

About mBank CZ:
mBank CZ is a pioneer in digital banking, offering innovative financial solutions tailored to modern customer needs. With a focus on simplicity and transparency, it empowers clients to manage their finances effortlessly anytime, anywhere.

Development of Banking products & Tester for Business Lines

Marriott International

•Augustine, a Luxury Collection Hotel, Prague. 
•Travellers’ Choice Award 2021  /  TripAdvisor
•Four Star Award 2021 / Forbes Travel Guide
•Top 5 Hotels in Prague 2021 / Travelmyth
•Customer Excellence Award 2020 / British Airways Holidays
•Czech Republic’s Leading Hotel 2020 / World Travel Awards
•Czech Republic’s Leading Hotel Suite 2020 / World Travel Awards


•Process all guest check-ins by confirming reservations 
•Assigning rooms 
•Process all check-outs including resolving any late and disputed charges
•Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate 
 with Housekeeping to track readiness of rooms for check-in.
•Supply guests with directions and information regarding property and local areas of interest. 
•Run daily & night reports  identify any special requests, and check reports for accuracy and closing 
 reports in the computer system.
•Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs & individual assist. 
•Speaking and  using clear and professional language; answer telephones using appropriate etiquette.
•Comply with quality assurance expectations and standards. 
•Perform other reasonable job duties as requested by Supervisors.

•The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

Marriott International is a leading global hospitality company, offering a diverse portfolio of brands that span across luxury, premium, and select service hotels, focusing on delivering memorable experiences to guests worldwide.

Front Office Agent

•Augustine, a Luxury Collection Hotel, Prague.
I participated in an internal cross-training program to enhance my skills and gain experience in multiple departments.

Marriott International is a leading global hospitality company, offering a diverse portfolio of brands that span across luxury, premium, and select service hotels, focusing on delivering memorable experiences to guests worldwide.

Internal cross-training

Additionally, I was responsible for overseeing daily operations, ensuring service quality, and managing guest relations within the lounge and restaurant areas.

•	Representing the Restaurant Supervisor in the Sheraton Club Lounge
	•	Sheraton Zürich West Hotel
	•	Room Service
	•	F&B Service

Marriott International is a leading global hospitality company, offering a diverse portfolio of brands that span across luxury, premium, and select service hotels, focusing on delivering memorable experiences to guests worldwide.

As part of my role at Sheraton: 
I was responsible for the following tasks:
	•	Coordination and ensuring a smooth service at all times
	•	Check-in and check-out / Handling guest inquiries via phone and email
	•	Clear and effective communication with all hotel departments
	•	End-of-day procedures / Accounting preparation

Sheraton is one of the world’s most recognized hotel brands, known for delivering exceptional service, comfort, and a premium guest experience across a wide range of global destinations.

Marriott International is a leading global hospitality company, offering a diverse portfolio of brands that span across luxury, premium, and select service hotels, focusing on delivering memorable experiences to guests worldwide.

Night Auditor  - Cross Training

As part of my role, I was responsible for overseeing sales activities, implementing tailored marketing strategies for the restaurant, and ensuring a high standard of guest service in line with Marriott's global guidelines. 
I handled guest relations, resolved complaints, and worked on improving customer satisfaction across multiple properties.

For my performance, I was awarded the title of Employee of the Year 2020.

Marriott International is a global leader in hospitality, offering a portfolio of over 30 brands, including luxurious properties and unique hotel experiences. 

The Autograph Collection Hotels represent a curated group of unique, independent hotels, each offering a distinctive style and personalized service, providing guests with memorable stays.

F&B-Assistent

Reisender

EHL Swiss School of Tourism and Hospitality (SSTH)

The Swiss School of Tourism and Hospitality (SSTH) is a renowned institution located in Switzerland, specializing in providing world-class education in tourism, hospitality management, and related fields. 
Known for its high academic standards and practical approach, SSTH prepares students for successful careers in the global hospitality industry by combining theoretical knowledge with hands-on training in real-world settings. The school is recognized for its strong connections with leading hotels and tourism organizations, offering students excellent career prospects in Switzerland and internationally.

Student Internship

Hideaways®

Intern:
	•	Front Office: Guest service, ensuring smooth check-ins and check-outs, communication, and resolving guest requests in German.
	•	Housekeeping: Ensuring guest comfort and maintaining brand standards.
	•	Food & Beverage: Assisting in restaurants and bars, setting up tables, serving guests, and delivering a high level of customer service.

This position allowed me to develop practical skills in hospitality and enhance my ability to work both in a team and independently.

Hotel Gut Ising is a prestigious 4-star superior hotel located near Lake Chiemsee, offering a blend of tradition, luxury, and scenic beauty. 
Known for its exceptional service, the hotel features a variety of amenities, including fine dining restaurants, a spa, and equestrian facilities, providing guests with a unique and memorable experience.

Internship Trainee

THERMAL-F, a.s.

Education – Professional Experience During Studies
Hotel Management – Practical Training
Duration: 3 years

Description of Responsibilities:
	•	Front Office: Ensuring professional customer service through direct guest interactions, managing check-in and check-out processes, handling reservations.
	•	Housekeeping: Coordinating cleaning services and quality control, ensuring guest comfort.
	•	Food & Beverage: Supporting the food and beverage operations, including service, event organization, and preparation.
	•	Collaboration with KVIFF: Actively participating in various tasks related to the organization and smooth operation of the Karlovy Vary International Film Festival, hosted or supported by the hotel.

This experience allowed me to gain a comprehensive overview of hotel management operations and develop the ability to work effectively in a dynamic environment under high service quality demands.

Hotel Thermal is a prestigious four-star hotel in Karlovy Vary, known for its historic architecture and exceptional services. 
As part of the team, I contributed to maintaining high service standards during various major events, including the Karlovy Vary International Film Festival.

Apprentice

“Luck is what happens when preparation meets Opportunity"

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