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I am a seasoned operations executive and real estate investor with a proven track record of driving organizational excellence and fostering transformative leadership. With over two decades of diverse experience, I specialize in optimizing business processes, developing high-performing teams, and implementing innovative strategies across various industries. In my current role as Quality Manager & Interim Director of Operations at Innovate! Inc., I've led the company to achieve CMMI Levels 2 and 3, as well as ISO 9001, 20000, and 27001 certifications for the first time. I've optimized processes across multiple departments, including accounting, contracts, HR, and IT security, resulting in significant cost reductions and improved operational efficiency. As a real estate investor, I manage a growing portfolio of single-family and multifamily properties in the Washington DC-Baltimore area. I've successfully executed multiple 1031 exchanges, maintained high tenant satisfaction, and achieved consistent revenue growth outperforming market averages. Throughout my career, I've demonstrated expertise in: • Strategic Planning & Execution • Quality Management & Process Optimization • Change Management & Organizational Turnaround • Real Estate Investment & Property Management • Team Leadership & Development • Customer Experience Enhancement • Financial Analysis & Performance Optimization My diverse background includes significant achievements in marketing, where I grew annual online sales from zero to $30 million in just three years at Smith & Noble, LLC. I've also held leadership positions at Landmark Worldwide, where I reversed declining performance and doubled program enrollment while increasing profitability. I hold an MBA in Strategy and Leadership from the Drucker School of Management at Claremont Graduate University, complementing my practical experience with strong theoretical foundations. My goal is to leverage my unique blend of corporate leadership and entrepreneurial acumen to drive sustainable growth and create new possibilities for organizations and individuals alike. I'm passionate about developing leaders capable of effecting meaningful change and elevating human potential. I'm always open to connecting with like-minded professionals, discussing innovative business strategies, or exploring opportunities in operations management and real estate investment.
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