Tom Kline ☎🐙's Linkedin Analytics

I am a former franchise dealership owner with 30+ years, specializes in solving dealership problems through risk mitigation remedies, compliance, and dispute resolution. I have worked with both publicly-held and private dealerships. Routinely, I speak at national conferences, workshops, 20 groups, and presents webinars about risk transferences and risk mitigation topics & techniques. I protect dealers and provide expert witness testimony to defend dealerships. I have developed easy-to-use compliance solutions that demonstrate on-going efforts by dealerships to effectively comply with federal, state and local industry regulations. This falls under the umbrella of governancee, risk, and compliance (GRC). I can:  Reduce Your Personal Liability  Monitor Reputation and Create Online Responses to Digital Customer Complaints  Mitigate Your Exposure to Lawsuits and Regulatory Issues  Examine and Audit Monthly Advertising to Forestall Deceptive Acts Claims  Inspect Deal Jackets to “Catch and Kill” Irregular Business Practices  Analyze Operations to Prevent Problems Before They Happen  Conduct Bi-Weekly or Monthly Staff Zoom Trainings on Best Compliance Practices  Resolve Lawsuits and Regulatory Disputes and Negotiate with Difficult or Unreasonable Customers and Plaintiff Lawyers  Create, Write, or Update Employee Handbooks and Guidebooks There are so many compliance laws that it is virtually impossible for the average dealership to be in full compliance. Lack of compliance comes to you in three forms: regulatory agencies, two-legged problems like customers and employees, and media challenges such as deceptive advertising claims or bad social media reviews. I can help you with these issues. I have resolved complaints with regulatory agencies such as the IRS, EEOC, CFPB, Attorneys General and the Motor Vehicle Dealer Board, to name a few. During my career, I’ve successfully concluded nearly 1,000 customer and employee complaints / lawsuits for the #1 Chevrolet dealership in Virginia. As an innovative expert in dealership dispute resolution, my unique results-driven methods bring fast conclusion—98% of the time without going to court. It’s all about getting back to business, lowering risk…and protecting assets to enhance profitability. I work on a flat fee or monthly retainer basis. SAMPLE MEDIA EXPOSURE: CNN, Wall Street Journal, Atlanta Journal, CBT News, etc. REPRESENTATIVE CLIENTS: Holiday RV Superstores (NASDAQ), Portfolio Recovery Associates (NASDAQ, PRAA), Marriott & Embassy Suites Hotels, etc.