Southern Glazer's Wine & Spirits

Salesforce Developer

Spinnaker Support

- Automated Opportunity processes, resulting in a 20% increase in productivity and a 15% increase in revenue through collaboration with Customer Success, Sales, and Customer Onboarding teams.
- Reduced PDF generation time from 45 minutes to 3 seconds by developing a LWC that populates PDF form data and enables one-click downloads from the UI, earning a 5-star CSAT rating from the client.
- Managed and refined 200+ tickets for a team of Salesforce Admins over 2 years, translating business requirements into technical language. Collaborated with Marketing, Customer Success, Sales, and Support team stakeholders and end-users to identify true needs, leading to improvements in organizational security, a more user-friendly UI/UX, the implementation of valuable managed packages and Case automation.
- Enhanced managed package’s code by providing a chained batchable class to update Opportunity with associated Opportunity Product records, reducing data duplication and making correct data available faster and more frequently.
- Participated in code reviews with Senior Developers in order to improve personal engineering skills, which helped streamline projects and deployments. 
- Received 32 recognition from teammates within 9 months, demonstrating a strong commitment to fostering a collaborative and positive work environment.
- Maintained high utilization rate while successfully delivering 6 different projects.
- Automated QA testing for various customers by implementing REST-based in Tricentis TTA, ensuring seamless Web-to-Lead creation and other tests in Sandboxes and Production.
- Developed a custom complex LWC to display Opportunity Products and enable users to apply 5+ filtering methods
- Managed multiple Admins and lead requirement gathering sessions with Stakeholders, user acceptance testing, and go-live

Salesforce Developer/Admin

Offered technical guidance to the Albertsons team on Oracle products, which played a pivotal role in securing Spinnaker Support's largest deal in 2020
 Served as the sole Oracle Identity and Access Management SME, assisting Fortune companies such as Toyota, IBM, ANZ Bank, and the National Bank of Canada.

Oracle Fusion Middleware Specialist

BIAS Corporation

Installed, configured and supported Oracle products

Senior Security Consultant

Arisant

Oracle Identity Management and Access Consultant

IT7 Sistemas Ltda

Praxel Informática

.Net Developer

HSBC

Cobol Developer

Gonetwork

Java & VB.Net Developer

Certified Salesforce Developer with 4 certifications and over 16 years of IT experience as a System Administrator, Security Consultant, and Developer. Committed to innovation and continuous self-improvement to deliver efficient client solutions.

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Tom Souza

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Tom Souza

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