Conifer Health Solutions

Promoted to lead enterprise transformation initiatives spanning revenue cycle, patient engagement, and performance operations. Recognized for orchestrating U.S. and Manila teams, accelerating delivery, and sustaining enterprise-wide improvements.

• Directed global transformation programs that aligned revenue cycle, patient engagement, and risk management.

• Streamlined execution and communications across ELT, clinical leaders, and operational stakeholders.

• Strengthened accountability by proactively identifying risks, resolving barriers, and ensuring on-time project delivery.

Senior Project Manager | Transformation Operations

Hired to elevate operational efficiency and customer experience by overhauling scheduling systems, workflows, and reporting dashboards. Partnered with executives to realign processes with enterprise revenue cycle goals.

• Reduced disposition codes from in four months, significantly improving speed and accuracy.

• Designed retention dashboards and analytics that informed high-retention strategies and improved staff engagement.

Manager of Patient Service Center

The National Society of High School Scholars (NSHSS)

Fellow

Harlem Hospital Center

Served as a hospital-wide transformation leader, guiding multimillion-dollar capital projects, workforce engagement initiatives, and operational efficiency programs across the system. Trusted advisor to the CEO and executives on governance, analytics, and clinical integration.

• Directed $85M modernization projects and scaled improvements across the campus.

• Founded an Apprenticeship Program and was part of the first wave of “Helping Healers Heal” initiative, strengthening retention and resilience during COVID-19.

• Cut same-day surgery cancellations to 9% (from 16% in two years) through process redesign and frontline engagement.

Associate Director

EASTERN PENNSYLVANIA ORTHOPEDIC ASSOCIATION

Oversaw clinical support, insurance operations, and equipment management while driving cost savings and compliance. Combined hands-on leadership with process optimization to elevate both patient and staff experiences.

• Delivered $20K in savings within two months by refining inventory management, funding critical equipment upgrades.

• Directed and trained a team of 10, improving customer service, office etiquette, and patient support practices.

• Strengthened compliance and confidence by refining insurance verification and HIPAA processes.

Assistant Office Manager-Supervisor

Centers for Medicare & Medicaid Services

Graduate Intern: Division of Financial Management & Fee for Service Operations

Dornsife Center for Neighborhood Partnerships

Program Developer

I am a strategy and transformation executive with a proven record of driving enterprise-wide initiatives, global operations, and large-scale business transformation across healthcare organizations. 

Skilled in aligning revenue cycle, patient engagement, and performance operations, I deliver measurable improvements in efficiency, accountability, and outcomes.

Over the course of my career, I’ve spearheaded multimillion-dollar capital projects, redesigned complex workflows, and launched innovative workforce programs that improved retention, resilience, and operational effectiveness, even during the challenges of COVID-19. 

As a trusted advisor to executives and boards, I embed best practices in governance, risk, and performance management while sustaining growth, elevating patient experience, and building engaged, high-performing teams.

Taplio

Toni Shereé Joslyn Williams DeVol, MPH, PMI-PMOCP, PMP's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Toni Shereé Joslyn Williams DeVol, MPH, PMI-PMOCP, PMP's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Toni Shereé Joslyn Williams DeVol, MPH, PMI-PMOCP, PMP's Linkedin Analytics