CHILD PROTECTIVE SERVICES COMMUNITY PARTNERS INC

In my role as a Redaction Analyst with Child Protective Services in the State of Arizona, I played a pivotal role in maintaining the confidentiality of sensitive data. I ensured the accurate redaction of up to 300 requested DCS records annually, which safeguarded confidential information and significantly reduced the agency's liability. This diligent effort resulted in an impressive 99% compliance rate and the avoidance of privacy regulation failures. I collaborated closely with Judges, Social Workers, and state staff to compile and track detailed case update information, providing valuable data for monitoring cases and offering feedback to courts and other state agencies. Adhering to stringent regulations, I maintained high-quality assurance standards while analyzing, summarizing, and redacting reports. Additionally, I regularly mailed out redacted materials to requesters, strictly following established procedures and protocols. My role as a Redaction Analyst was marked by precision, confidentiality, and a commitment to protecting sensitive data within the Child Protective Services agency.

Redaction Analyst

MetLife

As a Pension Benefit Administrator at MetLife in Alpharetta, Georgia, my role was marked by significant achievements. I served as the primary point of contact for over 83 active contracts, fostering strong client relationships, which in turn led to a remarkable 22% increase in client satisfaction ratings. Additionally, I implemented a comprehensive approach to improve the accuracy of allocations, resulting in a doubling of the accuracy rate through audits and the establishment of preventative protocols for monthly reports. I also played a crucial role in evaluating and monitoring customer contact drivers, compiling and tracking performance data at both the team and individual levels to ensure optimal performance. My effective collaboration with Contact Center leadership, the Operations Team, and IT was instrumental in troubleshooting agent system issues, streamlining efficiency, and ensuring business continuity. In this role, I demonstrated a commitment to enhancing client relations, improving data accuracy, and optimizing overall performance.

Pension Benefit Adminitrator

Turner (Turner Broadcasting System, Inc)

In my role as an Executive Assistant in Legal Marketing at Turner Broadcasting Systems in Atlanta, Georgia, I played a pivotal role in supporting the executive team. I expertly organized calendars and meetings, efficiently scheduling over 25 meetings, which ensured that the team operated smoothly and efficiently. I also took the initiative to compile promotional filings data and developed strategic plans to enhance the visibility of TBS, Cartoon Network, and TCM, contributing to improved marketing efforts and brand awareness. Furthermore, I streamlined project management systems by leveraging software tools and calendar meetings for presentations, resulting in more refined communication between teams, which ultimately enhanced collaboration and project efficiency. My work as an Executive Assistant was characterized by a commitment to organization, strategic planning, and improving communication within the legal marketing department at Turner Broadcasting Systems.

Executive Assistant Legal Marketing


Passionate about data analytics and project management, I bring a dynamic blend of skills cultivated through my studies and hands-on experience. As a Data Analyst I’ve a knack for extracting meaningful insights and a Project Management Certification from Google Coursera in 2023, I'm ready to contribute to impactful initiatives.

You know, beyond the numbers, I'm all about delving into historical research. I love weaving together the analytical side with a genuine interest in unfolding narratives. And when it comes to presenting these insights, my knack for public speaking kicks in to make even the most complex ideas crystal clear.

Leadership is my sweet spot. I tackle challenges with a positive mindset, fueled by determination. Being a Black Woman Professional, success is not just a goal; it's a commitment. I'm excited to connect with like-minded professionals, creating a diverse network that fuels success.

Let's not just build connections; let's embark on this exciting data journey together!

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Tonua Norice's Linkedin Analytics