Tony Nguyen

Autimo

Functional ownership of:
- Customer Success
- Program and Project Management
- Operations
- Marketing
- R&D

- Leading the Operational oversight for the Autimo team
- Building the foundational Marketing operations and strategy to create the foundational funnel for new business acquisition. In addition to GTM planning for the release of new services and products.
- Building out the PMO practices for how we manage client projects, deliver initiatives internally, and provide continued high levels of visibility for our clients
- Developing the product lifecycle for how we can ideate, validate, prototype, and iterate

Head of Operations

Alturis Digital

Director

lululemon

- Building 3 new teams as the backbone for an Enterprise Engineering standards and practices org
- Technical Product Management team to identify global engineering constraints, assess their feasibility, ROI, and how we can iterate on solutions through experimentation
- Engineering data team to build a visibility and analytics into the way we deliver features to customers with our engineering practice
- Building the underlying data pipeline to gather data from the plethora of source systems into a consolidated, clean, and usable data storage systems
- Governance team to discover the current engineering landscape, identify areas of opportunity, and define the engineering practices to level up maturity across the technology org

Technology Manager, Enterprise Engineering

- Technology Manager for the Technical Product, Data Insights, and PMO groups for the Digital SRE group. 
- Managing teams of Technical Product Managers, Data Analysts, and ScrumMasters
- Built two net new teams and practices within Digital Engineering in the form of Technical Product Management and Engineering Data.
- Developed the technical product development lifecycle for taking technology concepts through ideation, definition, feasibility, and execution. 
- Designed the operational framework for aligning vision through to tactical objectives and initiatives
- Developed and drove the AOP planning for the SRE and Enterprise Engineering groups to secure multi-million dollar budgets for the two groups. 
- Defined the vision, strategy, and objectives for the SRE streams and the roadmap for the Enterprise Engineering organization to tackle pervasive constraints across all of lululemon Technology.

Technology Manager, Tech Product & Engineering Data

- Building two net new teams to the technology org for Technical Product Managment and Engineering Data Insights
- Managing a multi-million dollar budget for 7 engineering teams plus PMO function
- Developed AOP strategy and business case for funding
- Developed strategy for continued growth of SRE within the Technology org
- Implemented OKR framework to focus teams and tie quantitative data to business objectives

Program Manager

- Developing Change Management strategy for implementing Site Reliability Engineering (SRE) standards and policies into the wider digital unit. 
- Working with Directors to create a roadmap that will drive towards strategic goals and objectives over the next 6 months, 1 and 2 years. 
- Defining business and technical metrics for which we can measure success and to provide a baseline for visibility of areas of improvement. 
- Aligning project methodology across development and support teams for consistent delivery and reporting. 
- Creating new workflows and documentation templates for project intake and prioritization.

Consulting Business Analyst

Unbounce

- Product Manager for multiple Engineering teams with one focusing on implementation of machine learning features and the other on revenue and growth initiatives. 
- Collaborating with Product leadership teams to create a product roadmap aligning with the organizational strategy. 
- Spending time with customers to understand their product pain points, challenges, and feature requests. 
- Analysing data sources such as NPS, customer churn feedback, business health metrics, sales calls, and community posts to collate pervasive customer asks to inform data-driven decision making. 
- Mangaging a backlog of work with the Engineering teams, keeping everyone aligned on the goals and objectives.

Product Manager

- Product lead for functional agile engineering team
- Provide direction and priorities for team
- Disseminate product initiatives into actionable projects
- Work with business unit stakeholders to identify and assess opportunities
- Data-driven methodology to identify areas of opportunity
- Align opportunities with strategy initatives and vision
- Work alongside relevant business units for rolling out of new features and functions
- Define hypotheses and metrics for project initiatives, aligning these with key organizational health metrics

Product Owner

Appnovation Technologies

- Management of a portfolio of projects and technical product developments
- Managing a team of development team of engineers for delivery of technical products. 
- Building IoT solutions for large local enterprises
- Creating a team structure and delivery procedures for a net new team within the organization. 
- Technical product strategy development - creating long term vision, medium term mission, and shorter term goals. 
- Creating product personas to elicit the true value of the product and understand the 'buyers' and 'users'.
- Eliciting hypotheses from technical product workshops to understand what needs to be validated by customer and market research. 
- Developing baseline product metrics in order to measure the MVP and provide validated learning for product strategy. 
- Working directly with executive team and stakeholders to manage product direction.
- Developing of technical product roadmaps to detail development, testing, marketing, and rollout. 
- Creating and managing product milestones and goals on a development cycle basis. 
- Managing customer on-boarding process, bringing on client users for beta testing and on to production. 
- Management of budget and overall P&L for the product team.

Research Development Product Manager

- Development of user stories, tasks, and chores for managing tasks in an agile methodology.
- Agile scrum master / project manager: managing team tasks, scrums, and backlog grooming. In parallel with business analysis tasks.
- Product ownership during the formation of the project team, translating product vision and requirements from stakeholders into functional user stories and tasks. 
- Managing a product development team to design, build, and deliver a new cloud platform solution.
- Creation of sprint plans to align with roadmaps and provide visibility of tasks over extended periods of time.
- Managing expectations with project stakeholders, understanding their high-level vision and mission goals for the development of in-house products.
- Implementation of cloud applications and services. 
- Working with Sales, IT and Operations teams to develop and adapt a product roadmap outlining features dates, milestones, and releases.
- Developing in conjunction with Product Management – project methodology that seamlessly integrates product feature analysis, user story creation, development, and delivery to customers.
- Planning for alpha, beta, and go-to- market product releases.
- Liaising with development teams and design teams to cover all facets of required functionality, expected system behaviour, and design direction.
- Traceability of business requirements to functional features of products, as well as ensuring adherence to product vision and goals.
- Collaborating with stakeholders and UI / UX designers to create wireframes and design mockups.
- Business analysis on website development, front-end design, and back end CMS migration (Drupal).

Senior Business Analyst / Scrum Master

Blast Radius

Business Analysis:
• Client liasion and relationship management to understand organizational goals and strategies, document current state structure and process, and elicitation of future state requirements.  
• Development of use case scenarios for analysis of user interactions with the client’s future state site. 
• Creation of functional specification documentation in conjunction with user experience and technical architecture teams. 
• Liaising with development teams to cover all facets of required functionality, expected system behavior, and data mapping with back-end content management systems and/or other data sources. 
• Traceability of business requirements to functional features of the designed site, as well as ensuring adherence to the client’s legal requirements and design standards.

Senior Business Analyst

Health Shared Services BC

Business Analysis:
•	Facilitation of current state workshops to understand existing process, people, and policies. 
•	Gap analysis of existing process with proposed future state (FS being the targeted organisational existing process) 
•	Impact assessment to identify potential changes to roles/responsibilities, processes, policies, technology, and costs. 
•	Process mapping of current and future state processes. 
•	Development of a transition plan to migrate an interim team into operational business units.  
•	Development of success criteria for new processes with the new structure and functions.  
•	Facilitation of new process workshops with stakeholders and operational teams.

Business Analysis Consultant

Air New Zealand

Project Streams of Work: 
- Citrix Hosted Shared Desktop Implementation
- Enterprise Thin Client Procurement 
- Lync 2013 Implementation
- Virtualized Applications Migration

Business Analysis:
•	Current state analysis to determine the existing business and systems environment in terms of existing applications, systems, hardware, policies, processes, and users. 
•	Stakeholder analysis to identify key people within the relevant business areas and also define business stakeholder roles and responsibilities. 
•	Facilitation of requirements workshops for elicitation business requirements with a range of stakeholders within the business area. 
•	Facilitation of use case and process workshops to define existing and future state user scenarios and operational processes. 
•	Requirements traceability between design back to project requirements, scope, and objectives. 
•	Forward tracing of requirements to relevant test cases.
Project Management:
•	Project scoping to define the boundaries of deliverables for which the project will agree to deliver and what will not be delivered. 
•	Project definition documentation outlining the high level project  background, objectives, strategy, and also identifying risks, dependencies, assumptions, and constraints.

Business Analyst

healthAlliance

Project Streams of Work:
- Active Directory Consolidation
- Exchange Mail Consolidation 
- COE/SOE (Common/Standard Operating Environment) 

Business Analysis:
•	Facilitation of requirements workshops for elicitation of high and subsequent detailed level requirements.
•	Facilitation of use case and process workshops to define existing and future state user scenarios and operational processes. 
•	Requirements traceability between design back to project requirements, scope, and objectives. 
Lead Business Analysis:
•	Management of BA resources in conjunction with programme management. Defining resource requirements, tasks required versus available skillsets, and recruitment and on-boarding of new resources. 
•	Providing workshop and documentation structure to guide BAs when approaching new pieces of work, in addition to regular on-going support and guidance where required. 
•	Development of programme scope traceability model to trace each project stream back to the programme scope and overarching IT Strategy. 
•	Quality assurance of programme documentation including BA outputs, RFQs, options papers, and scope documentation. Ensuring that outputs align with the relevant project, wider programme, and overall organisational strategy.

Lead Business Analyst

Health Benefits Limited

Project Streams of Work:
- Supply Chain – Standardized National Product Catalogue
- Information Systems (IS) – National Infrastructure

Business Analysis:
•	Development of project plan, scope and schedule with programme and project management teams.
•	Cost versus benefit analysis to assess project viability as well as identify cost-savings and efficiency gains. 
•	Scoping of current and future state operational support processes for New Zealand health sector IS infrastructure and supply chain. 
Data Analysis:
•	Development of an internal products catalogue database to master nationwide health catalogue data.
•	Creation of SQL scripts to map, cleanse, and consolidate disparate data from multiple sources. 
•	Creation of scheduled and ad hoc reports for supply chain and procurement for use in national health sector communications.

I like to learn new things, experiment, and then learn from those experiments. 

Most definitely a 'Jack of All Trades' but also a 'Master of Some'. My curious personality has led me to many different roles and industries. Which has allowed me to accumulate a wide set of skills within Technology over my 16-year career. 

I'm currently exploring the world of B2B marketing and having a blast doing it!

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