Isogent Partners, LLC

· Highly skilled technical professional with a demonstrated track record in providing SaaS.
· Provides assistance to users of desktop systems, mobile devices, and peripherals on how to navigate their software efficiently.  
· Proven ability to resolve issues remotely via phone, remote desktop session, and ticketing system.
· Demonstrates excellent communication and a customer-centric approach to problem-solving.
· Performs monthly audits for several clients across a multitude of SKUs and software to ensure they aren't overpaying for services.
· Adaptable, teachable, and flexible in all aspects, resulting in the ability to take on tasks outside my title and beyond my peers.
· Works closely with and performs duties for implementation, onboarding, operations, and billing.
· Training new hires in provisioning roles as well as authorized contacts for clients and providing them with accurate documentation, presentations, and all needed materials to succeed. 
· Collects pertinent information from clients with precise attention to detail for ease of onboarding and implementation.

Support Engineer & Implementation 

Copeland Engineering, LLC

· Onboarded up to 60 new incoming jobs daily, with precision and within SLA
· Maintained a professional relationship with over 200 volume home builders
· Ability to remain calm in a high-volume and high-risk environment 
· Responsible for communication and scheduling across several teams and departments
· Helped with the development of new business operations and tools for improvement
·  Asset management and distribution - CAD files, address plats, geotechnical reports, framing, architectural files, etcetera.

Project Manager - Onboarding 

Outhouse Designs

· Organized all incoming/outgoing of assets across 5 separate parcel services
· Fulfilled local/online orders daily with up to 10k items per order
· Communicated with large retailers such as Shiner Bock, Deep Eddy Vodka, and EA (Electronic Arts Entertainment), inc.
· Developed a company operations  guidebook including instruction for all departments

Operations Assistant- Shipping & Receiving  

Grafx Plus

· Managed both production and project organization of a printing small business

Production Lead & Project Management

Rise & Shine, LLC.

Louisiana State University-Alexandria

Designed, edited, customized, and updated school website. Proofread all submitted content for website and social media. Some use of Wordpress, and Dreamweaver for web editing. Photographed and videoed all school events, including commencement, theatre productions, athletic games, organization meet-up’s, and holiday functions. Assisted in writing and editing department information.

Lead Media Team Student Worker

I want to push boundaries and make moves. I'm here to make a difference. I'm an optimistic realist which means I reach for the stars knowing I'll encounter rain clouds and thunderstorms along the way. I'm prepared for the challenge. 
I'm working hard to help communities grow. I'm working even harder to help women shine.

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