Tracy Zundel's Linkedin Analytics

I am an innovative, results-oriented leader with extensive background in Customer Success, Voice of the Customer management, customer education and orchestrating business events. Adept at cultivating relationships with key stakeholders at all levels, my breadth of experience includes: - Leading, mentoring and guiding customer success teams that consistently achieve and exceed KPIs - Managing, retaining and growing customer accounts, with attention to value realization and demonstration of ROI - Creating, launching and managing a Customer Experience (VoC) Program, with measurable results - Developing enablement content and conducting impactful live customer training, as well as webinars - Planning and executing engaging customer events Areas of expertise: * Net Promoter® Certified Associate * End-to-end Customer Experience Program management and survey best practices * Customer Success strategy and thought leadership * Cross-functional collaboration with internal and external stakeholders at all levels * Training development and delivery * Presenting at small to large scale customer events and conferences * Event planning and execution, including onsite workshops and Customer Advisory Boards