The Carlton Tower Jumeirah

•	Spearheading Recruitment and L&D (Learning & Development) departments, implementing 90 Day Induction programme journey combining employee onboarding with L&D.
•	Introduced Apprenticeship providers to the hotel and to date have launched Level 4 & Level 3 cohorts, launching Level 5 in January, with aim of having 10% of workforce on programmes by  mid 2025
•	Reduced number of vacancies by 63%
•	Recruitment training across HR departments meaning more depth and support during busy times
•	Created Perm Recruiters PSL, standardising costs across the board, to 7 across the hotel  in order to build long term relationships. Reduced average monthly bill by 69%.
•	Developed and consolidated training programmes for entry level & new employees (90 days); supervisor training (6 months) and Asst Manager and Head of Department training (8 months)
•	New pipelines and networks for staff hire and build relationship with Hotel including veterans, underrepresented groups etc
•	12 month Recruitment & L&D Talent improvement programme
•	Work closely alongside HR Director, Rercruitment Officer and L&D Manager to achieve company targets and goals
•	Turnover reduced from 85.3% to 32%
•	Implemented strategy and embedding of SexuaL Harassment prevention and training across the hotel.
•	Networking and brand promotion of Jumeirah both in person and online. 
•	Introduced and cascaded safety and wellbeing training throughout the hotel.
•	Looked at & identified Talent in the hotel and creating IDPs for each
•	Hosted panels with guests for days supporting staff such as Wellness and Mental Health
•	Organised Pride party
•	Hosted and improved inductions and staff celebration events.
•	Organised successful recruitment days, with successful hiring of over 25% of current vacancies in Oct 2024.

Head of Talent 

TimothyRAndrews.com

Creator, editor and host of the podcast "Talking Hospitality" (formerly "Timothy put the Kettel on". 12,000 listeners - predominantly UK and US. Featured on Taiwan/French and US podcast programmes
3 seasons with industry professionals and guests who share their stories, tips and solutions to issues within the Hospitality industry. A must listen for anyone working in Hospitality and wish to understand the unique nature of the sector further

Talking Hospitality podcast | Creator & Host

Managing Director - Experientia Management Consultants Ltd

Working with a number of Hospitality businesses helping them to recruit, hire and train new employees for the future.

Founder

Hospitality Recruitment Specialist

Specialist Hospitality Recruiter.
Launched new International Recruitment business for CEO
Liaising direct with CEO to create framework of Operations for the new company including policies and procedures
When Russian invasion of Ukraine occurred, pivoted the business to provide support to displaced Ukrainians and Ukrainian refugees.
Liaising directly with refugee support team in Poland, and Charity partner Phoenix Rise/Space
On boarding of Ukrainians coming who have arrived in London, ensuring they understand the workings of the UK, get their National Insurance Numbers, have a safe contact in the event of any problems, apply for bank accounts, are in safe accommodation, registered for doctors/NHS, schools etc and are able to access any government support that is available. 
Help match Ukrainian people to potential Hospitality employers.

Pre Ukrainian-Russian War:
-Sourcing candidates from various sources to recruit for roles in the UK, Dubai and Australia.
-Creating employment & retention policies and procedures with clients
-HR and Employment support for SME Hospitality businesses
-Liaising with  and setting up contractors and suppliers with new business
-Business Development
-Hospitality Recruiter (Permanent or contract roles)
-Creation of Linkedin Page

Senior Recruitment Specialist

Responsible for sourcing and finding Hospitality individuals affected by the Coronavirus pandemic, enabling them to learn new skills and qualifications whilst they were out of work, furloughed or re-starting in the industry again. I built my own website to create a "shop window" for these courses to enable ease of marketing.

Part Time Freelance Marketing - Wandsworth Life Longlearning

Hospitality recruiter firm. Operating globally from bases in London, New York and Miami, London Talent International specialises in head-hunting extraordinarily talented individuals and delivering incredible concepts for some of the most sought-after, engaging and imaginative brands in the world.

Our extensive hospitality recruiter experience and network of carefully selected partners means we are able to manage all aspects of creation and delivery, from professional introductions, hospitality recruiter techniques and head-hunting to public relations and marketing, accounting, payroll services, design and build and other key industry roles.

We immerse ourselves in your brand to ensure we match you with the skills, personality and audience to realise your ambitions and deliver success, time and time again.

London Talent is proud to be the appointed key hospitality recruiter for some of the most creative restaurants in London, including Nuno Mendes at Chiltern Firehouse.

We are also delighted to have played an integral role in the growth and development of brands such as The London Lifestyle Awards with World Lifestyle Awards and Balazs group.

Acting Partner - Handover London Talent Temps

Organic Recruitment Ltd

Recruiting for hotels, restaurants in the luxury market mainly in London. Providing support for Dubai sevices. Business development.

Recruitment Consultant

Rinova Ltd

• Engaged with senior decision makers in the Hospitality industry to create collaborations benefiting Rinova and stakeholders, raising the profile of Hospitality Academy projects.
• Developed key concepts for multiple funded projects, connecting employers with schools and businesses to expand the Hospitality Academy's reach.
• Led a team of 3 in Employer Engagement, implementing streamlined processes and achieving a 130% increase in social media engagement.

Hospitality Employer Engagement

Learn Train Recruit

Founded in 2013 as the temporary hospitality recruiter arm of the London Talent Group, Learn Train Recruit Ltd became independent in 2014, when I took over as Managing Director. The business closed as a result of a number of client businesses becoming bankrupt as a result of the Covid-19 pandemic and returned under the ownership of London Talent. 
Achievements Include: 
• Turnover £2 million per annum, GP 24%. 
People in work 7 days a week, 365 days a year
• Lead in ESF & Erasmus funded projects with Lead Partner Rinova Ltd including the hugely successful 
Careers Cluster Pan Out London which led to the successful bd of a £6 million contract The Hospitality 
Academy. 
• Pan Out London required 13 mini-projects to promote the Hospitality industry, we created 52 and the project 
was used as a benchmark project for future ESFA funded collaborations 
• Over 10,000 unskilled temps were trained and put into hospitality work in 6 years. 
• Won the contract for the highly sought after The Working Holiday Club workers. 
• Provided venues such as Claridges and Hilton Park Lane. 
• Average no show was less than 1% 
Responsible for: 
• Driving new revenue into the business. 
• Responsible for business strategy, business development and creating new partnerships. 
• Led team of 6, 3 recruiters, 1 HR consultancy, 1 administrator and 1 payroll & accounts. 
• Employer liaison. 
• Oversaw and developed temp training courses. 
• Developed online training packages. 
• Social media and brand awareness. 
• Website administration and content. 
• Human Resources. Responsible for people management, disciplinary actions, promotion and training. 
• Project management. 
• Development of temp training, updating, training the trainers and delivering the training.

Founder & Managing Director Hospitality Recruiter & Trainer

Playing a lead role in the hospitality initiative PanOut London (https://panout.london/) working with top hospitality business leaders with schools - with a range of pilots intended to engage school children about the hospitality industry and teach that working in the hospitality sector is a viable career

Lead Partner

LTR Training

Training company providing bespoke & commercial training, offering BLE solutions - e-learning, classroom and workshops and coaching. CIEH, CPD accredited and TQUK approved training centre.

Director

Place (Recruitment) / Staff (GB)

Founded Hospitality Recruiter agency Place (Recruitment) in 2004, merging the Company in with another Hospitality recruiter agency Silver Events Staff in 2008 to form Staff (GB) before joining the London Talent Group in 2013.

We recruited for the following temporary Hospitality roles: Chefs, Waiters, Events Staff etc in a range of venues from Caterers to Restaurants to Hotels and other hospitality businesses.
As a Hospitality recruiter business we worked with: 
•	Private Members Clubs
•	Sodexho/Compass
•	Conference & Banqueting Centres
•	Events Management
•	Mobile Caterers
•	Hospitals
•	Hotels
•	Restaurants local/west end
•	Private parties

We also ran Hospitality Apprenticeships and was a City & Guilds / CIEH approved training centre

Managing Partner Hospitality Recruiter

Catering 4 U Ltd / Catering Recruitment Services

Hospitality Recruiter Services, London
Small specialist hotel and catering hospitality recruiter consultancy. (Turnover approx £500K+)  
Hospitality Recruiter Managing Director Role included:
•	Working closely with the C.E.O and Chairman regarding business development with a view to driving the business forward and increasing revenue/sales. Also to discuss weekly and monthly projections of the business.
•	Regular liaison with clients regarding hospitality recruiter staffing needs and issues to ensure that our standards are maintained and to address any problems that may have arisen. This is to ensure that we continue to provide the best standards of customer care and service.  
•	The setting up of the computer network and record keeping system to ensure that files all up-to-date and in accordance with employment and immigration legislation.
•	Daily contact and communication with all staff. Hold regular weekly office meeting to discuss the previous week, address any issues, co-ordinate accounts and sales teams, go through targets for the following week and discuss any events in the coming week or month as appropriate.
•	Regular liasing with Factoring company and monitoring of bank accounts to follow cash flow of Company.
Key Achievements Include:
•	Started as Hospitality Recruiter hiring candidates for restaurants, hotels and hospitality clients, before progressed to office manager, then Operations Director. 

Oversaw merger of Catering 4 U Ltd. and Catering Recruitment Services.
•	Increasing sales year on year. Turnover increased 17% year on year.
•	High Client retention – As hospitality recruiter I retained 90% of my Hospitality clients for over 4 years whilst at this business.

Hospitality Recruitment Recruiter/ Operations Director 	

I’ve spent over 20 years in luxury hospitality, working my way from collecting glasses to leading talent strategy, recruitment, and leadership development for some of London’s most prestigious hotels. Today, as Head of Talent at Jumeirah Hotels London, I oversee recruitment and collaborate with L&D for Jumeirah Carlton Tower and Jumeirah Lowndes Hotel—ensuring every hire and development plan supports service excellence at the very highest level.

Before joining Jumeirah, I founded and ran a 5-star hospitality recruitment and training business for 16 years. We partnered with leading global brands—placing senior leaders and trained thousands of temp staff in hospitality skills.

That work earned me a reputation for delivering low turnover, high retention and low no-show numbers leading to long-term client retention.

I’m also the creator and host of Talking Hospitality, a top-ranked hospitality podcast featuring C-suite leaders, innovators, and changemakers. With thousands of listeners across the UK and internationally, the show tackles real-world challenges—recruitment, retention, technology, wellbeing, and leadership—through lived experience and practical solutions. The success of the podcast led me to launch an online training platform for hospitality colleagues, offering elearning courses that transform insight into tangible results.

Social proof? My track record includes:

16 years running my own recruitment and training business in the 4- and 5-star market.

Has worked with brands including The Dorchester Collection, Hilton, The Standard, and Jumeirah.

14 direct hires tracked from one recruitment campaign alone, saving £10,000+ in agency fees.

Featured in industry events, podcasts, and panels as a thought leader in hospitality recruitment and leadership.

Direct humanitarian action—helping Ukrainian refugees secure safe housing and employment in the UK.

I believe hospitality is as much about heart as it is about skill. My approach blends commercial performance with human impact—whether I’m building a leadership pipeline, creating an inclusive recruitment strategy, or designing L&D programmes that genuinely move the dial.

If you’re in hospitality recruitment, leadership, or L&D, or want to explore how strategic talent development can transform your business—let’s connect.

🌐 www.talkinghospitality.com

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