Gerent

- Improve business efficiency for clients by automating complex business processes using Salesforce Flows
- Facilitate discovery workshops with clients, communicate with key stakeholders in cross-functional teams, requirements gathering, create solution documents
- Developed multiple reusable assets to help accelerate implementation for common industry use cases
- Utilize ticketing system (Jira) to manage large project progression and Agile development

Associate Consultant

DMAX Foundation

- Analyzed data model to identify areas for improvement, including adding custom fields and updating record types
- Enhanced user experience by modifying user interface, including page layouts and lightning record pages
- Increased visibility of key business metrics through development of reports and dashboards
- Managed testing and deployment of changes from sandboxes to production org to ensure a smooth Application Lifecycle Development process

Salesforce Administrator

Talent Stacker | Salesforce Career Development Program

- Gather 65 requirements, create full solution documentation for implementation of Sales and Service Cloud 
- Created and maintained role and profiles to ensure proper org access
- End user training documentation, workshops, and tutorial videos to ensure understanding and user adoption of customizations
- Weekly sprint review meetings to review enhancements and prioritize sprint backlog
- Lifetime member of the Talent Stacker Professional Development Program that includes hand-on training and weekly live events for continued learning and professional growth

Salesforce Certified Professional

Blue Dot Laser, LLC

- Improved efficiency by over 30% by designing, manufacturing, and implementing solutions for manufacturing systems
- Streamlined design specifications and created wireframes for laser cutting machines
- Researched and implemented new solutions for automation in manufacturing including robotics, Python programming and API, and electronic control systems
- Gather customer requirements for projects to aid in solutioning for improved efficiency of manufacturing and processing of abrasives

Manufacturing Engineer

Acadiana Handyman Services, LLC

- Served over 250 customers and helped manage a small business providing home renovation and repair services
- Identified customer requirements during customer intake and translate to appropriate solutions
- Researched and implemented new processes to improve efficiency of business

Handyman

Advanced Consultants, LLC

- Applied energy industry best practices to ensure designs will perform as intended for the end user
- Designed solutions according to customer requirements and communicated design specifics through technical reports
- Created processes to more efficiently perform daily tasks and engineering calculations

Engineering Intern

University of Louisiana at Lafayette

- Trained new crew members and lead crew of 10 as an experienced member

Football Film Crew Member

Uni - Pro Business Systems, Inc.

- Worked with service team to provide excellent customer service to network of over 1,000 printers

Service Technician

I am an 11x Salesforce Certified Professional with experience performing business analysis and implementation of solutions for complex use cases, specializing in Sales, Manufacturing, and Auto clouds. Having a background in technical design and manufacturing, I have strong analytical, problem solving, and technical communication skills.

In my free time I enjoy participating in Salesforce Community groups both learning and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workers! I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space.

Outside of Salesforce I enjoy cooking and trying new foods, organic farming and gardening, and traveling.

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