Vitality

Implementation of innovation and ideation and collaboration using Design Thinking methodologies
Drive digital strategies
Analyse processes for inefficiencies and improvements
Research and analysis (Future Trends)
Establish RPA COE

Functional Specialist: Digital Innovation and Special Projects - Vitality UK

Implementation of innovation and ideation and collaboration using Design Thinking methodologies
Drive digital strategies
Analyse processes for inefficiencies and improvements
Research and analysis (Future Trends)

Senior Continuous Improvement and Innovation Specialist - Vitality UK

Innovation ABC

Innovation ABC is All aBout Collaboration, helping people to connect to, and to navigate the vast world of existing innovation resources. Always about collaboration The aim of Innovation ABC is to teach people the ABCs of innovation through a

Founder

Wits Business School

I lecture Post Graduate and Masters Students on the topics of:
- Digital Innovation and Ecosystems
- Ideation
- Design Thinking Principles
- Lean Start up
- Innovation Management
- Innovation Culture
- S.I.T Principles
- Corporate entrepreneurship

Guest Lecturer: Innovation and Entrepreneurship

The Collective Organisation™

Our focus it to build a community around innovation ecosystems where people and organisations can come for any and all knowledge around building a successful Innovation Ecosystem

Co-Founder

Discovery Limited

Implementation of innovation and Ideation and collaboration tools
Drive HR digital strategies
Analyse processes for inefficiencies and improvements
Customer and and Employee Experience
Create and manage SLA agreements between the centre of excellence and the HR community

Operations Manager and Innovation Manager - Discovery HR

I do more than general BA work, as a senior member of staff I fulfill a middle management role where I assist with operational, strategic and staff management. Over and above this I was involved in enhancing processes and creating efficiency, as well as creating an environment for new ideas to be fostered within the broker and Sales and Distribution Space.

"At Discovery, a business analyst is a business enabler - a Business. Systems, Data and Test Analyst, a Project Manager, a Customer Relationship Manager and most importantly - a crucial part of our high-performance teams!"


Skills and competencies:
• Innovation management
• Management
• Coaching, mentoring and leadership
• Operations management
• Customer service and experience within the broker and franchise communities
• Administration
• Problem solving
• Root cause analysis
• Written and verbal communication
• Relationship building
• Project management
• Risk analysis
• Quality management
• Project management
• Business process
• Innovation
• MIS
• Data analysis
• Change management
• Microsoft Office (Excel, Powerpoint, Project, Word and Visio)
• Business strategy and strategy
• Process Improvement
• Recruiting
• Negotiations

Other Projects
• Employee engagement and innovation programme

Lead Business Operations Analyst - Sales and Distribution

Managed operational and administrative tasks within the Distribution and Sales Operations area.


Skills and competencies:
• Management
• Operations Management
• Coaching, mentoring and leadership
• Operations management.
• Customer service
• Administration
• Problem solving
• Root cause analysis
• Written and verbal communication
• Relationship building
• Project management
• Risk analysis
• Quality management
• Innovation
• Microsoft Office (Excel, Project, Word, Visio)
• Process improvement
• Negotiations

Operations Manager

Lead a team of 10 call centre agents.

Skills and competencies:
• Management
• Coaching, mentoring and leadership
• Operations management.
• HR and recruitment
• Customer service
• Administration
• Problem solving
• Root cause analysis
• Written and verbal communication
• Relationship building
• Project management
• Change management
• Innovation

Team Leader Coach

Assisted intermediaries, employers, and members with escalated Vitality and Health Queries.

Skills and competencies:
• Problem solving abilities by troubleshooting 
• Root cause analysis
• Dealing with difficult situations
• Persuasive skills
• Verbal and written communication skills
• Relationship building
• Training and leadership skills

Other Projects

•Presenting to school principals on the Vitality Schools project.
•Research for the development of new Vitality products to expand members’ experiences.
•Enhancing written communication skills by compiling wellness related articles for the website to assist with member learning related to swimming and outdoor activities.
•Design of Vitality training video for company training sessions and inductions.

Client Relationship Manager

Trained brokers on WellPoint product and facilitated sales with Financial Advisers to potential corporate clients.

Key Skills
• Training skills
• Presentation and communication skills
• Developing business proposals
• Relationship building

WellPoint Business Consultant

Kultt Cosmetics / Laserlabs

General management of the salons and cosmetics store.

Skills and competencies:
• Management
• Leadership, coaching and training skills 
• Operations management
• Logistics
• Customer service management
• Event and facility management
• Administration
• Innovation
• Recruiting
• Project management
• Microsoft Office
• Cosmetics

General Manager

Wahoo Aquatic Centre

Management of the facility and assistant swimming coach

Skills and competencies:
• Management
• Leadership, coaching and training skills 
• Operations management
• Customer service management
• Event and facility management
• Administration
• Innovation
• Recruiting
• Project management
• Microsoft Office

General Manager / Assistant Coach

MBA-wielding Innovation champion with 11 years of experience. Automate processes like a boss using Blue Prism and lead cross-functional teams to streamline operations. Lean Six Green Belt in progress - watch out for efficiency breakthroughs!

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