Realynk Assistants (Formerly Trans Support)

Growth & Tech

Bio Pro: Mold Inspection & Testing

Social Media Manager

Maxsun Media

Digital Marketing Virtual Assistant

Virtual Coworker

Reels Video Editor

Ubiquity

Operations Manager

SupportZebra

*Helps build account strategy, design, implementation, monitoring and
optimization of customer service operations.
*Process Champion - create FAQs and SOPS
*Advise on defining and refining operational efficiencies.
*Setting up and tracking key performance indicator (KPI)
*Build and maintain strong, long-lasting client relationships
*Clearly communicate the progress of monthly/quarterly initiatives to internal
and external stakeholder
*Assist with challenging client requests or issue escalations as needed

Account Manager

*Help create company job posts and other graphics-related tasks
*Actively aid the engagement team to plan engagement activities
*Organizes the company's Facebook community.
*Tasked to create monthly content to increase community engagement.

Digital Marketing Intern

*Prepare training materials such as outlines, text, and handouts and present
information, using a variety of instructional techniques and formats such as role
playing, simulations, team exercises, group discussions, videos, and lectures as
well as develop alternative training methods if expected improvements are not
seen.
*Conduct Call Calibration/Call listening sessions with the team leaders and
provides feedback to aid process gaps.
*Point of contact to maintain all the process changes and process documents

Senior Team Leader l Process Trainer

*Admin tasks, quality control and reporting
*Monitor team members' participation to ensure the training they are being
provided is being put into use, and also to see if any additional training is
needed
*Develop a strategy the team will use to reach its goal
*Listen to team members' feedback and provide instructions/goals to them.

Team Leader

*Tasked to handle calls, chat and email.
*Provide order status, troubleshoot, submits RMA, warranty, damage claim and
lost package claims.
*Task to save an order to avoid return or cancellation
*Support customers by answering product and membership service questions

Inbound Customer Service Representative

*Assigned to do cold calling and gather apartment information like occupancy,
room information, etc.
*Updates Podio (CRM) and calls other possible leads
*Helped to find best places for a prospective tenant/client.
*Explain details about the rental location to the client, help evaluate the terms of
a lease, and otherwise help people evaluate their choices and make informed decisions.

Apartment Locator

Dynamic and versatile professional with expertise in growth strategy, digital marketing, and client operations management. Skilled at building and optimizing outbound systems, managing social media campaigns with strong graphic design and copywriting capabilities, and overseeing call center teams to ensure performance excellence. Experienced in aligning marketing, sales, and operations to deliver measurable results for clients while ensuring process efficiency and sustainable growth.

Taplio

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