Headway

- Resolving inquiries for both mental health providers and clients
- Consistently meeting metrics across platforms (Email, Zendesk, Phone)
- Creative problem solving, researching and outreach to insurance companies to resolve client issues regarding claims and billing
- Providing a seamless customer experience while building rapport and relationships
- Acting in alignment with company mission - to make mental health care accessible to all
- Providing support for mental health providers and clients using Headway platform

Customer Experience Associate

Nurture with Tricia

Health, self care and empowerment coach

Institute for Integrative Nutrition

Integrative Nutrition Ambassador

Noom Inc.

- Consult with managers and coaches on how to approach clients when clinical challenges or safety concerns arise to ensure the safety of users within the program.
- Assist in developing coach training programs around sensitive topics
(mental health, disordered eating, domestic violence, etc)
- Empower coaches to better handle sensitive cases through opportunities for modeling and growth
- Inventory clinical cases for training purposes
- Compile and review data collected from clinical cases
- Assist coaches in crafting messages on sensitive topics to best support users
- Provide external resources for professional support when applicable

Clinical Case Specialist (Mental Health), User Trust and Safety

- Working with users to develop healthy lifestyles suited for them as individuals
- Using Motivational Interviewing to explore user ambivalence
- Holding users accountable as they enact behavior change to move towards their goals
- Supporting and collaborating with teammates while also working autonomously and independently
- Partnering with users to establish goals (without prescription) that lead to sustainable, health-related behavior change

Health and Wellness Lifestyle Coach - Goal Specialist

Club Pilates

- Emphasizing and enforcing objective of the club as a fitness and wellness provider
- Executing sales processes of lead generation, follow up and close
- Booking appointments for leads and members
- Presenting available services to current or prospective members

Senior Sales Representative

Stage Accents

-Providing professional customer service on the phone and via email
-Creating/sending quotes and invoices
-Assisting in product selection for choirs
-Updating customers on production status

Customer Service

Michelangelo Designs

-Processing orders
-Managing orders and customer accounts using Quickbooks and Microsoft Excel
-Answering all customer inquiries
-Managing and coordinating appointments with agents using Microsoft Outlook
-Coordinating all deliveries
-Corresponding with manufacturers and designers
-Updating website and social media accounts
-Constructing email newsletters and promotions

Customer Service Administrator

-Managing orders and customers using Quickbooks and Microsoft Excel
-Managing and coordinating appointments with agents using Microsoft Outlook
-Filing
-Coordinating deliveries
-Corresponding with manufacturers and designers
-Greeting customers
-Managing phone lines

Receptionist/Administrative Assistant

Aretê Event

Temporary seasonal work. 
-Lead generation
-Registration of new customers
-Engaging with customers in the mall and educating them on the benefits of the Simon Insider program for Simon Malls

Reward Program Sales Consultant

iZone Group

-Managing company social media sites
-Email marketing to new prospects
-Writing corporate newsletters
-Trade show marketing
-Accounts receivable telephone outreach to existing customers
-Inbound telemarketing to customers calling toll free number
-Outbound telemarketing to existing customer client base
-Setting appointments for sales manager

Wholesale Assistant/Social Media

Ramapo-Bergen Animal Refuge, Inc.

-Responsible for health and safety of feline shelter population
-Following behavior and/or medical protocols
-Assisting in adoptions
-Updating animal records
-Posting and engaging on social media accounts
-Performing recalls to adopters

Cat Kennel Staff

B.A. in Psychology. Integrative Nutrition Holistic Health Coach. NYU Counseling graduate student. 

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