RestoPros of Greater Orlando

I am proud to own and lead the expansion of the RestoPros brand into the Greater Orlando market. Our team of courteous and certified technicians are committed to providing quality service to our customers 24 hours a day, 7 days a week. We are there to help in your time of need. If you have any water damage concerns, don't wait, call us for a free inspection at 407-22-WATER.

Owner

Travel + Leisure Co.

Working with the fantastic team at Travel + Leisure to helping optimize their test automation and performance test strategies.

Senior Quality Assurance Consultant

Applause

•	Successfully led and managed global delivery teams across the globe driving 24/6 operations to ensure seamless project execution.
•	Strategy and oversight for multimillion-dollar projects on high-visibility accounts, meeting and exceeding project objectives and client expectations.
•	Developed and implemented custom client strategies, optimizing project timelines and margin targets.
•	Cultivated strong relationships with clients and stakeholders, earning trust as a valued advisor on Quality Engineering strategies and future roadmap.
•	Conducted both remote and in-person meetings with leadership from various engagements, providing expert guidance on best practices and Applause services.

Global Lead, Strategic Delivery

Solution Delivery Manager, Strategic Accounts

Radixx

Leadership of multiple teams supporting over 30 airlines worldwide.

My teams were responsible for enterprise quality management, configuration management, release management, and incident management. 

• Critical incident management. I served as the face of the company to our customers during critical incidents and lead response teams to rapid resolution. Leadership of Root Cause Analysis process. Under my leadership the number of critical incidents has been reduced by over 30%.
• Process transformation leadership. Introduced process optimization strategies to agile delivery teams.
• Reorganized the QA and Release Engineering staff, introduced an agile testing model utilizing test automation, embedded in-house QA, and crowd-source testing resources. 
• Led team that implemented a browser-based test automation portal to provide more transparency on automated testing scope and processes.
• Reorganized the Release Management and Configuration Management staff supporting bi-weekly releasable product supporting over 70 concurrent environments.
• Development and management of testing models to support multiple platforms and versions.
• Partnered with DevOps team leadership to integrate automated deployments with automated testing.

Director Of Quality Assurance

Viewpost

Quality Engineering and process leadership in a rapidly growing Fin-Tech startup 
• Process transformation leader. Introduced new tools and lean-Agile process to the product management, release management, and development teams. 
• Transformed the QE organization from an afterthought to the forefront. Rebuilt the QE staff, introduced a crowd-sourced/in-house testing model and reduced production incidents.  
• Transitioned testing and release strategy from twice a month to twice a week. 
• Identified and implemented QA testing tools required to support the application portfolio.  
• Implemented just in time testing techniques to support a rapid delivery model. 
• QA Team under my leadership identified over 90% of all defects in testing. 
• Liaison to the Customer Support Team. Filtering incidents, problems, requests and questions to product development.  
• Partnered with development and DevOps team leadership to define processes and strategies that reduce time to market while keeping a low risk threshold. 
• Product steering committee member. Defining and prioritizing the development or enhancement of features in the platform.

Quality Engineering Manager

Ciber

Managed a build engineering and configuration management (DevOps) team for a Fortune 500 client managing nine concurrent lower environments with over 1100 servers.

• Reduced the time to release to production by over 10% while reducing the number of errors and post-implementation incidents.
• Implemented task-management techniques that increased offshore resource utilization by 20%, reducing costs and time to resolve issues.
• Developed a technical team that achieved a 15% increase in resource utilization with zero attrition.

Principal Architect

Holiday Inn Club Vacations

Quality Assurance leadership for Technical Services supporting projects, service requests, trouble tickets, and Software Configuration Management in a rapidly growing environment.


• Implemented a quality management strategy that reduced the number of defects found in UAT by over 30% and reduced test cycle times by over 70%.
• Managed the transition for the lower environments of 20+ applications to a 100% virtualization requirement including Load & Performance environments as a proof of concept to virtualize production.
• Reduced the amount of time required to data refresh and stand up an environment by 75%.
• Transformation leadership transitioning IT development and operations to Agile delivery

Sr. Manager Quality Assurance and Configuration Management

Wyndham Destinations

Managed development & implemented a global quality management delivery model for the world’s largest vacation ownership company. 

• Transitioned manual and automated testing services via a combination onsite and offshore
delivery model with team members in three countries.
• During Trigg’s time at Wyndham, the business saw a 67% reduction in the number
of high-severity incidents in production.

Manager of Quality Assurance

The Walt Disney Company

Responsible for release management, configuration management, test environment management, and build activities for a bi-coastal software development team.

Nominated for Disney’s highest employee recognition, the “Partners in Excellence” Award.

Build and Release Manager

As a Global QA Leader, I have over ten years of experience in leading and managing global delivery teams for quality engineering projects. I am passionate about helping clients achieve their quality goals and exceed their expectations, while optimizing project timelines and margin targets.

My core competencies include service delivery, customer success, enterprise quality management, consulting, continuous service improvement, talent management, and agile development. I am also ITSQB certified and proficient in DevOps and release management. I have successfully led and implemented custom product delivery strategies, cultivated strong relationships with stakeholders, and reduced critical incidents by over 30% for high-visibility accounts. I thrive when collaborating with others, providing expert guidance, and providing stability during change.

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