Deluxe Holiday Homes (Dubai)

Product Manager

Webb Fontaine Armenia

• managing the Single Window Trade Portal solution for a leading international provider of Customs solutions
• product discovery sessions to define customer needs, evaluate alternatives and verify ideas: user interviews; competitor analysis; gap analysis; analytics
• defining product expansion strategy to new markets; product enhancement for the existing markets; backlog prioritization 
• creating long-term and short-term product roadmaps; PRD creation for the design team
• liaising with the marketing, sales and security teams for the marketing strategy and SEO, tender documentation and SSDLC implementation, respectively; managing release cycles and product launches across countries 
• conducting training for the users; creating configuration guidelines; from-scratch setup workflows

• managing the company’s key and largest project for Nigeria Customs Service (TWM and TPM); directly managing the 10+ modules and products within the single window suite; overseeing the Panama Trade Single Window project
• communicating with the stakeholders to align expectations and define the newly arising business needs and conduct assessment; change management
• creating project roadmap; preparing weekly reports on risks and progress; project documentation and FSDs
• conducting Agile ceremonies with both internal and external stakeholders
• leading the products’ transitioning to the newly formed product teams during the company restructuring

Project Manager

IUNETWORKS LLC

Criminal cases pre-trial proceedings management system for RA Prosecutor General's Office and RA Government

• Engaged in a leading Armenian e-Gov and enterprise solutions development company for the following projects: CCPTPEMS - Criminal case pre-trial proceedings electronic management system (RA Government and Prosecutor General’s office); uPay Wallet; SSO - Single Sign-On; Ucom app
• Determining project life cycles and development approaches; developing project management plans 
• Conducting requirements gathering with the stakeholders; defining system processes using Business Process Model and Notation (BPMN); overseeing procurements
• For Agile environments facilitating and coaching teams in their Agile adoption; introducing team-specific Agile practices and activities to foster transparency, understanding and team-dedication
• Performing planning and review meetings with a thorough pre-work, aimed at getting the utmost meeting outputs in a form of groomed PBIs, Sprint goal, accepted deliverables, etc.
• Executing the projects following ISO standards for Quality management system (ISO 9001) and Information and Security management system (ISO 27001), performing quality audits
• Gathering objective and subjective data, in form of hard data such as charts, graphs and team contributions, to monitor progress and bring possible issues to the surface, as well as provide forecasts
• Ensuring proper and timely deployment of product increments into relevant operational environments

Agile Project Manager, Scrum Master

Algorithm Solutions LLC

• Managing web applications development team, mainly engaged in the development of booking websites, support services, outsourced projects, etc.
• Organizing meetings with stakeholders and team to collaboratively identify the product vision
• Developing project schedule and scope, planning communications
• Closely liaising with the development team and customers throughout all the phases of the software development lifecycle to make sure tasks are clearly understood and no impediments exist
• Preparing thorough documentation on the applications' core functionality and usage
• Providing the deliverables to the customer through shared workspaces and repositories; organizing review meetings to interactively discuss the product increment; managing changes to the deliverables

• Designing and implementing a strategic sales plan; managing the sales team
• Building customer relationships
• Identifying new platforms for customer involvement
• Managing the tasks provided by the clients in different formats and tools, communicating them to developers and designers
• Writing comprehensive project proposals to win the market and offer cooperation to local as well as international organizations

Sales Manager

A motivated professional with hands-on experience in IT and an appetite for complex problems. PM specialist with extensive experience in managing the development of cutting-edge Enterprise and e-Gov solutions.




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Tsovinar Mkrtchyan, PMP® 's Linkedin Analytics

Tsovinar Mkrtchyan, PMP®

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