Salesforce

Owned and led International COO and President’s top of mind strategic business transformation programmes and key initiatives. Drove strategic change, industry verticalization, international growth; scaled management and operational best practices across the business; co-hosted the first Private Equity customer track during Dreamforce 2020 in San Francisco.

Launched and led 10 EMEA Industry Boards; drove Go to Market principles definition, growth and TAM penetration; set up Boards governance model, launched Industry Boards (IB50) Account Programme which drove 2x faster ACV and 25% faster pipe gen growth; results drove strategic focus on industry verticalization.

Owned and led International Best Practice Leadership Communities across 12 functional areas and 6 operating units to strategically drive International’s 3 year AOV goal; 70+ Best Practices scaled and operationalised across International.

Fuelled MuleSoft EMEA to grow YoY ACV by 39% in FY19H1; rolled out 21 strategic initiatives; streamlined and aligned processes including Summits, Demand Generation, Sales Programmes, Top Accounts Programmes; drove reorganisation and structuring of the team including France Country Launch, sales organisation alignment, Commercial Business Unit (CBU) Launch and Boards.

Drove Salesforce.org International strategic alignment with Salesforce, operational excellence, and growth; streamlined and aligned processes including Strategy, Sales Programmes, Pipeline Management, Quarterly Planning, Enablement Best Practices, and Competitive Programmes.

Set up and led Salesforce.org International Sales Programmes function; defined operational processes, upskilled new hires, enabled sales; grew YoY ACV in Q by 37% in FY21; continuously contributed to >30% of Pipeline and >50% of in quarter ACV driving accountability and growth at scale, and leading cross functional alignment, collaboration and execution.

Senior Sales Strategy & Programmes Manager | International Sales Strategy & Business Operations

Accenture

Enabled 4 major UK banking groups to transform their businesses by developing their multi-year omni channel and digital strategy, CRM strategy, transformation roadmaps, setting up programme management offices; owned and led complex change initiatives and transformation programmes; streamlined business, created savings >£100M; acted as chief of staff to managing director driving annual account portfolio to £80M; led deal teams, developed business; managed hybrid teams of >15; trained >100 professionals on programme and project management, and consulting best practices.

PMO Leader for Major UK Banking Group – Owned and led end to end delivery of 4 strategy, transformation and cost reduction programmes and multiple projects; ensured compliance with Competition & Markets Authority (CMA) and EU Deposit Guarantee Scheme; led cost reduction across the franchise group, drove cost savings of >£100M;  set up governance for a portfolio of 19 projects, programme recognised as best practice by federated assurance team; managed stakeholders at executive level across franchises; trained customer and consulting teams of 20+ for adoption; strengthened the engagement of team of 16.

Strategy Consultant & Lead for Digital, CRM Strategy and Marketing Transformation Programmes for 3 Major UK banking groups and a UK high street bank – Developed multi-year Omni Channel, CRM and Data & Analytics strategies and roadmaps for CxOs.

Distribution & Marketing Alliance Lead for major CRM and Robotics Process Automation vendors.

Senior Management Consultant

Transformed 3 global pharmaceutical companies, national banks, insurers, telco providers and airlines project managing end to end strategy, design, delivery of CRM (Dynamics, Salesforce, Veeva and IBM Sterling) and system integration roll outs; managed change and improved business processes and productivity >20%; managed dispersed teams of >5; relationship managed flagship customer accounts.

Management Consultant for Digital Banking Project for Major Turkish Bank – Designed User Experience for New Generation Direct Banking Project; received Accenture Global strategy award; recruited to London office to help grow new practice and drive thought leadership.

Management Consultant & Project Manager for end to end delivery of CRM (Dynamics, Salesforce, Veeva and IBM Sterling) and technology integration roll outs for 3 global pharmaceuticals, flagship telecommunications provider and major national insurer;  led teams of 5+; team led continuous process improvement; streamlined and redesigned processes;  improved productivity and KPIs  >20% for 13 EU countries.

Relationship Manager for flagship airlines; led senior customer communications, account planning and presales activities.

Senior System Integration & Technology Consultant

Housenet

Transformed the business growing KPIs by>25% across Sales, Service and Marketing through driving strategic CEO decisions, process design, end to end CRM application delivery, organisational change and adoption.

Business Application Manager

Department of Microelectronics and Computer Science at Technical University of Lodz

Designed and developed breast cancer treatment monitoring using machine learning.

Software Engineer

Microsoft

Winner of Microsoft Internship Programme based on exceptional performance.

Intern

Strategy and programmes expert driving complex business change, sales and transformation programmes across industries and regions. Leadership of cross functional teams. 14+ years of strategy, management and technology consulting experience. Expertise in digital strategy, transformation, integration and change management. Track record of designing robust governance models, execution frameworks and delivering end-to-end impactful strategic initiatives at scale. Visionary, results driven, strategic and analytical thinker with excellent relationship building and communication skills. Inspiring and driving high performing teams. Passionate about enabling people, innovation, artificial intelligence, social impact and health. M.Sc. in Management Information Systems from London School of Economics, with a publication in Competitive Strategy.

Taplio

Tugce Puren Erkan, Strategy and Programmes, Director's Linkedin Analytics

Tugce Puren Erkan, Strategy and Programmes, Director

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