Imou

- Channel sales and business development in Turkiye region
- Generate and execute commercial strategies including product, MSRP and channel.
- Develop CCTV channel, IT channel, mobile channel, E-commerce channel, retail channel to cover the market. Develop smart home business (IOT) in the region
- Plan and execute channel sales and marketing, promotion activities to stimulate sales out.
- Collaboration with Marketing team to develop Brand Awareness, supporting marketing activities including Brand Launch, Product Review, Influencer etc.
- Conducting market research, collecting competitive product information, price strategy and promotion activities, analysing relevant countermeasures.

Business Development Manager

Noventiq

- Establishing relationships with vendors and distributors, improving existing relationships and engaging in joint marketing activities in relevant product groups
- Identifying and implementing the necessary strategies to increase sales of hardware products (infra, client, accessories)
- Identifying and implementing the necessary strategies to increase sales of cloud services (AWS, Alibaba and Huawei Cloud)
- Conducting customer visits and meetings with sales teams to identify cross-selling potentials in existing customers
- Determining digital marketing activities together with Marketing teams for new customer acquisition as well as individual networking activities
- Determining and implementing the necessary roadmap for the introduction of innovative products and services within the Noventiq Group in the Turkish market
- To meet regularly with the innovation teams within the Noventiq Group to exchange global knowledge
- Preparing sales reports and strategy presentations of prioritized products
- Meet regularly with sales teams to track pipeline and discuss sales potentials
- Ensuring end-to-end completion of the sales process by supporting sales teams in target product groups
- Following up high-volume sales projects in a dedicated manner, managing the process together with the vendor and distributor

Outlier

- Responsible for Scale AI & Google projects.
- Engage in text conversations with AI models.
- Provide feedback on AI language usage and accuracy.
- Assist in improving the AI's understanding of cultural and linguistic nuances.
- Work collaboratively with AI development team to enhance language capabilities

Native Language AI Trainer

Huawei

- Work closely with engineering managers, developers, project managers and sales/customers to set the vision for developing innovative SaaS & PaaS solutions.
- Product & Product Marketing Management of AppCube (Low Code Development Application), Supreme Test (Test Automation Software) and Wesight (AI Video Analytics)
- Managing the product development process and determining the go to market (GTM) strategies with the Startup approach model 
- Preparing the roadmaps and detailed specifications and determine product priorities.
- Responsible for market analysis, competition benchmarks and pricing.
- Prepare and launch product marketing activities (webinars, LinkedIn posts, customer events, campaigns etc.) for SaaS and PaaS products.

Senior Product Manager

Türk Telekom

- Product & Product Marketing Management of Turk Telekom Data Centers and Cloud products (Colocation, Monitoring, Virtual Servers, Storage, BackUp, Veeam, Acronis, SaaS)  
- Preparing the business plans of new and existing Data Centers
- Work closely with project managers and sales/customers to set the vision for developing innovative data center and cloud solutions.
- Responsible for market analysis, product marketing activities, competition benchmarks and pricing.
- Responsible for partnership management and new business development activities

Product Manager

Pronet Güvenlik Hizmetleri

- Collaborated with sales department to fulfill before and after sales customer needs
- Presented monthly customer complaints and CRM reports
- Responsible of  customer satisfaction and experience management
- Managing CRM team
- Responsible of Market Research / Customer Satisfaction analysis
- Create, develop and execute CRM marketing strategy
- KPI management of After Sales Department (Call Center, Customer Services, Technical Operations)
- Support strategic decisions to After Sales operations

CRM Supervisor

Turkcell

- Responsible of  customer satisfaction and experience management of the prepaid & postpaid segment (expertised at internet and terminal/device experience)
- Created new customer touch points both focusing on experience and process management (Customer services via SMS, Web, Social Media)
- Developed consumer marketing strategies for different type of channels (Retail Channels, Call Center, Digital Channels ) 
- Responsible of increasing customer satisfaction and net promoter scores
- Call Center experience management, budget & KPI management  
- Managing the end to end experience of the customers in various parts of their lifecycle
- Developed customer management strategies for different type of channels and process management for a variety of subjects.
- Identifying, analyzing and improving existing processes to meet customer needs by preparing journey map

Customer Experience Designer

Koçtaş

- Responsible of all CRM activities through Loyalty Card Program
- Managed online and social marketing activities
- Analyzed market researches and proposed strategical actions
- Managed cross sell marketing strategies 
- Create, develop and execute CRM marketing strategy
- Prepared and presented monthly customer complaints and CRM reports
- Call Center experience & KPI management

CRM and Business Development Specialist

Garanti BBVA

Customer Service Representative

- 15 + years experience (B2B & B2C)
- Highly experienced: Business Development, B2B Sales, Consumer Sales, Channel Sales, Channel Development, Product Marketing, Product Management, E-Commerce, Digital Marketing

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