Tyler Hodgins's Linkedin Analytics

With 15+ years of leadership across SaaS, FinTech, and Payments, I specialize in scaling revenue, transforming customer experience, and aligning GTM execution with long-term growth strategy. As Sr. Director of Client Services at Spreedly, I lead a global organization responsible for $44M+ in ARR—driving Net Revenue Retention from 94% to 112% and improving NPS by 30 points, while launching new product lines and revenue models that accelerated SaaS growth. I provided change management leadership across our Tier 1 and Tier 2 Support functions, overseeing a full vendor transition within a single quarter and achieving measurable gains in CSAT and resolution time within two. I also helped drive the rollout of our support ChatBot, contributing to a meaningful increase in ticket deflection and improved scalability of our support operations. Previously, I built and scaled Spreedly’s Solutions Consulting practice, reducing sales cycles by 22% and integrating seamlessly into Implementation Consulting—shortening Time to Value by over a month in mid-market deals and accelerating revenue recognition. I bring a combination of strategic thinking, technical acumen, and leadership skills, with deep experience managing complex client relationships, particularly within large enterprises. I'm passionate about driving growth, operational excellence, and customer success in dynamic and fast-paced environments. My background spans global B2B integrations, enterprise monetization strategy, and market expansion—positioning me to lead high-growth organizations through their next stage of scale.