Spreedly

The Global Client Services Team is comprised of our Solutions Consulting (SC) & Technical Account Management (TAM) teams, create a dynamic environment where industry knowledge and expertise can thrive, fostering a customer first approach that will set us apart from the competition. The synergy from the two teams  drive continued collaboration resulting in more robust solutions and an elevated level of service that continues to highlight the value of Spreedly to prospective & current customers.

Sr. Director, Client Services

Responsible for our global pre & post sales technical support driving customer acquisition, adoption, expansion and net revenue growth. Through Value Engineering the team is focused on the value customers get from Spreedly at every stage of our interaction with them.

Director Solutions Consulting

Spreedly is a payments orchestration platform that provides a single connection for merchants and partners to connect to any gateway or payment service globally. 
The Solutions Consulting Team works collaboratively with our sales and partners to provide technical product and industry subject matter expertise enabling them to successfully drive value for our customers.

Manager Solutions Consulting

Solutions Architect

Radial Inc.

Provide support to the sales team through the life cycle of the opportunity ensuring that all prospected clients are taken care of the solution works accordingly once launched
Conduct product demonstrations, discovery sessions and help with the solution design phase
Managed the on-boarding of two new partnerships from design & development thru continued sales opportunities - one of which drove a 30% increase on AOV for clients. 
Support the generation or growth of revenue within existing and new accounts
Contribute to yearly strategy and business plans with leadership 
Support post-sales transition activities including deal transition to implementation teams 
Helped lead and manage new practices to ensure that implementation timeline was driven down by 20%
Participate with the product team to help write features and groom with development teams in order to drive a better offering for our clients. 
Lead a cross functional team within the organization to help create a strong a Go-To-Market strategy, allowing the business reinvigorate the product within the CNP space 
Contributed to three published papers and one Webinar

Sr. Solution Consultant 

Visa

Responsible for leading the comprehensive design and technical integration for enterprise merchants
Manage project timelines and requirements in order to execute a successful launch 
Proactively engage merchants and partners to implement CardinalCommerce's most up to date solution

Solution Engineer, CardinalCommerce

Responsible for coordinating, managing all integration activities in order to activate the global merchant community to the CardinalCommerce platform. Activation Projects include the integration of Verified by Visa, MasterCard SecureCode and American Express SafeKey (3-D Secure), as well as any Alternative Payments that are supported by the CardinalCommerce platform. 

Responsibilities include:
- Lead integration planning, support and all integration efforts for enterprise merchants and partnerships to ensure a timely and successful launch 
- Provide technical support during testing and certification process 
- Manage growth and expansion to new global markets for partners and merchants
- Drive project and actionable items across a range of functions and divisions/departments

Activation Manager, CardinalCommerce

CardinalCommerce’s industry-leading eCommerce and mCommerce platforms are the preferred integration technologies for retailers looking to globalize their payment infrastructures. 

Cardinal is committed to developing technologies that make it fast and easy for merchants to securely accept payments of all types, from anywhere. Our eCommerce platform, CardinalCentinel®, offers merchants a suite of authenticated brands through a single point of integration, while our Cardinal MAX™ platform leverages Centinel's value by enabling several mobile payment methods, again, through one integration. 

CardinalCommerce also provides multiple solutions for banks to simultaneously improve the level of security and convenience available to their customers. Our ²ID product suite, including ²IDENTIFI™ and ²IDmobile™, is a proprietary solution specifically designed for banks and processors. 

CardinalCommerce is headquartered in Cleveland, Ohio. With facilities in the United States, Europe and Africa, Cardinal services a worldwide Customer base.

Enterprise Account Manager, CardinalCommerce

BluePay Processing

Terrapin Financial Services has established a reputation as The Quality Merchant Services Company in the Mid Atlantic Region.  Processing for thousands of merchants, Terrapin Financial offers Retail, Card Present, Card Not Present, eCommerce and Mobile solutions to a wide range of industries. 

EXPERENCE: 
- Control and manage 3 mid-market bank relationships with over 67 branches and 800 clients in order to drive new business
- Managed and maintained the largest bank relationship for the company which is responsible for 36% of Terrapins revenue
- Utilized cross selling techniques in order to win over online, restaurant and government businesses 
- Managed business proposal projects with executive level management of Terrapin Financial and Burke & Herbert Bank          
- Worked hands on with First Data Corporations Credit and Risk Team for CNP and High Risk Clients
- Maintained a client retention of 90% or higher for over 500 clients
- Successfully have acquired 85+ clients on average per year with credit card sales of $550K to $18.1M
- Created cost analysis documents in order to win or maintain business with the most transparent and cost effective rates
- Utilized Portfolio Manager and First Data eMerchantview systems
Initialized a portfolio outside of the bank relationships and managed 3 other Terrapin Sales Associates in order to drive new business outside of the bank relationships for more commission
- Perform full sales cycle from signing to converting and maintaining the relationship with the client

Account Manager, Terrapin Financial

Insight Global

Technical staffing agency specializing in providing contractual labor and consulting services for Fortune 500 companies across the nation in a wide range of markets including but not limited to the Technical, Government, Financial, Healthcare, Telecommunications and Manufacturing industries.

EXPERIENCE:
Maintained an average of 25 client interactions per week via cold calling and prospecting potential clients, office meetings, breakfasts/lunches/dinners and out-of-office social functions
Responsible for the establishing credibility and a competitive advantage over other staffing vendors via strategic sales and marketing tactics for business to business sales
Developed and maintained client-based, professional relationships with executives, human resource departments and supply chain management to successfully fulfill hiring needs, track consultant performance and achieve overall customer satisfaction
Managed 15 recruiters whom were responsible for identifying and qualifying potential candidates for clients’ requirements
Mentored and trained employees so as to verify their understanding of the company’s processes, procedures, customers and technical consulting requirements
Strong working knowledge of vendor management systems and internal/external proprietary databases
Competed and bid on any opportunities to win business by writing company proposals: *Request for Quotation (RFQ) - Request for Proposal (RFP) - Request for Information (RFI) – Request for Resume (RFR)*

Account Manager

W & J College Soccer

Player

Morgan Stanley Smith Barney

EXPERIENCE: 300 Intern Hours as in the Financial Advisory Department. 
Participated in multiple corporate meetings discussing different mutual funds or bonds to invest in. As well coordinate 401K reviewportfolios for multiple corporations in the Greater Baltimore and Maryland Area. Provided specific clients with diversification in 401K and Retirement Plans.

Financial Advisor Intern

Experienced Senior Sales Engineer/Solution Consultant/Enterprise Account Manager with a demonstrated history of working in the card-not-present payments and fraud industry. Strong consulting professional skilled in Sales, Management, Business Development, Business-to-Consumer(B2C), and Business-to-Business (B2B).

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