WESERVE Information Technology LLC

CEO & Founder

SAVIC LLC FZ

Market Coverage, Pipeline creation, Customer value creation, Revenue generation, and customer success through SAP solutions are the mantras of success. Strategize and own the revenue plan. Expand SAP's coverage area across EMEA and industry/solution verticals creating and addressing the demand of EMEA. Build and lead a world-class SAP Customer Sales that is responsible for driving revenue stream for SAVIC

Vice President - EMEA

Progressive Infotech Pvt. Ltd. TFW Labs

Business Development Specialist

Emitac Enterprise Solutions

Practice Manager - Managed Services

RAQMIYATLLC

Designing the Managed Service Portfolio for Managed Services Clients; managing Raqmiyat large Managed Services Customer
 	Heading:
o	Service Delivery with team for key Managed Service customers
o	Presales activities- response to RFP for Managed Service
o	Internal training for sales team on Managed & Cloud services
 	Spearheading delivery of key performance targets like Customer Satisfaction, Average Handle Time, Resolution Rate and Quality Compliance; enhanced recovery rates for continued profitability of business 
 	Ensuring attainment of 100% Service Level Agreements as per agreed performance standards and zero surprise operations with in the financial obligations under rewarded contracts
 	Liaising with all other support functions to ensure smooth operations and minimum interruptions for the working team
 	Conducting periodic Performance Appraisals to facilitate performance management and implementing action plans for team and individual performance improvement
 	Nominating team members to different competency development trainings organized by the learning and development team so that they could perform their job up to the expectation
 	Administering projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects
 	Steering efforts in enhancing operational risk and compliance of delivery organization aimed at elevating client satisfaction and service quality

Director Managed Services

Infas ME

Led the overall strategy and implementation plans with full responsibility and accountability to meet the company’s revenue and profit goals through the development of the sales organization
Engaged in business planning, operations at regional level & analysis for assessment of revenue potential in business
Formulated strategies & reaching out to the unexplored market Segments/customer groups for business expansion and developing grass root sales network
Led a team of Regional Managers, Business Development Managers
 Managed sales and marketing operations, ensured accomplishment of set business targets and, met the ever-increasing competition from organized and unorganized structure

Director of Sales 

Progressive Infotech FZC

Engaged in activities like Brand positioning and creating awareness among customer base within defined territory
 Uphold the corporate business ethics and practiced the organizations defined policies and procedures
 Led direct reporting Inside-Sales Team and work as a team along with other Sales team
Worked with the backend team to do sales campaign & explore on new corporate emerging in the market
Maintained customer relationship with key decision makers in the accounts
Ensured customer satisfaction which includes delivery of proper post-sales support, resolve any issues with customer and ensure the smooth relationship with customers.
 Liaised with SMEs, account teams, delivery teams and OEM partners 
 Provided opportunity management support (Estimation, Proposal preparation, client presentations preparation and participation)
 Performed client/project team coordination and status reporting to all stakeholders
 Administered recruitment, training and mentoring of new associates
 Partnership Build up to provide cost effective solution for a complex requirement
 Created a channel network in the region & direct customer for providing Company offerings
 Spearheaded activities like Sales & Support operation, HR & Finance operations and  P&L Management

Director- Middle East & Africa

Lattice Computer Consultancy

Project Management
Customer Support Presale and post sale
Renewal of contracts
New Service business development with a team
Documenting of critical problems
Assisting engineer’s in their issues
Training and managing support department
Support to Marketing department for technical details
Total Customer satisfaction
SLA Management
Vendors Management

Customer Support Manager

Lakshya Technologies

Customer support
Employee management
Project Management

Sr. Manager- Operations 

Spicenet limited

Responsible for service delivery solutions including project management for corporate, government & financial institutions.

Business Development Manager

As an accomplished strategist and solution-oriented professional having 30+ years, I thrive in a challenging, fast-paced environment where my performance directly impacts the top line. In addition, I have excellent organizational leadership and decision-making skills that can make an immediate contribution to operations and business development functions.

Currently heading WESERVE Information technology as CEO. Privyu said to this I was VP - EMEA for a SAP Platinum partner.

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