Ebenezer Ugwuja's Linkedin Analytics

In Summary: I love challenges, asking questions, carrying out research and finding answers. Without solutions the process isn't complete for me. I am Ebenezer Ugwuja, a dedicated Customer Success professional and Business Analyst, with a strong background in ensuring client satisfaction, driving retention, and enabling businesses to realize the full value of their products and services. With my expertise in Customer Success and Business Analysis, I focus on building long-term relationships with clients while helping organizations streamline their operations and achieve success through data-driven insights. As a Customer Success professional, I have extensive experience in stakeholder engagement, managing customer lifecycles, from onboarding and implementation to ongoing support and retention. I am very keen to understand customer needs, while also aligning solutions that maximize value, ensuring that clients achieve their desired outcomes. My ability to manage customer accounts, proactively address challenges, and provide continuous value has led to high levels of satisfaction and retention. As a professional, I leverage tools like Trello, Slack, and G-Suit, for project and task management . I also utilize Power BI and Excel for data visualization and reporting, helping stakeholders understand key insights and make informed decisions. Some of the key skills that drive my success include: - Problem Solving - Active Listening - Customer relationship management - Strategic account management - Client onboarding and retention - Data analysis and reporting - Stakeholder engagement and communication - Process improvement and optimization I am passionate about helping businesses succeed, and I continuously work to enhance their experience by identifying opportunities for process improvements and value creation. My goal is to grow professionally, where I can leverage my skills to drive business outcomes and build strong, lasting customer partnerships. Beyond my professional life, I am committed to personal development and building meaningful connections. I am always open to connecting with other Customer Success and Business Analyst professionals, and like-minded individuals for collaboration, learning, and career growth. Let’s connect and explore how we can create value together.