Ursula Krobath's Linkedin Analytics

At the forefront of Conversational AI, my career has evolved to focus on pioneering customer support automation and consulting including mentorship in service innovation. The transition to my current role as Research Development Lead has allowed me to leverage my expertise to shape the future of AI-driven interactions, where I've been instrumental in new business development and creating compelling conversational experiences. Previously, as a Senior Expert in Service Automation, I honed my skills in presentations and mentoring, driving efficiency across customer support channels. Our team's dedication to enhancing user engagement through automation has set new benchmarks for service excellence, reinforcing my commitment to developing cutting-edge solutions.