Tamara Gordon's Linkedin Analytics

User experience research leader with over 15 years focused on elevating end-user satisfaction through human-centered design solutions. Led 15+ generative and evaluative studies, uncovering actionable insights that boosted customer satisfaction by up to 40%. Partner with cross-functional teams and leverage qualitative and quantitative analysis expertise to enhance digital product experiences. Dedicated to understanding end-user needs and elevating experience through research-driven innovation. Key Skills: Generative Research, Remote Moderated Tests, Sentiment Analysis, Affinity Mapping, Personas, User Flows, Information Architecture, Heuristic Evaluations, Usability Testing, Competitive Analysis, Interviewing, Journey Mapping, Card Sorting, Feedback Analysis, Focus Groups, Customer Advisory Boards, Analytics, A/B Testing, User Surveys, Quality Function Deployment, Design Sprints, Storyboarding