Mojo Human Performance Institute

Administrative Assistant

Ophelos Advisory Group

- Support full-cycle recruitment for compliance professionals across four key financial verticals: Traditional Banking, Investment & Asset Management, Brokerage & Investment Banking, and Payments/Fintech
- Assist with sourcing and screening candidates for specialized compliance roles, ensuring appropriate sector alignment and regulatory knowledge
- Conduct preliminary candidate interviews with sector-specific compliance focus
- Maintain detailed categorization of candidates by financial services vertical to ensure appropriate matching
- Coordinate interview processes between clients and candidates
- Contribute to team knowledge sharing on compliance trends across different financial sectors

Executive Recruiter

- Researched potential compliance candidates across multiple financial services sectors including banking, asset management, brokerage, and fintech
- Supported candidate categorization and tagging by specific financial vertical for efficient matching
- Assisted with identifying regulatory trends affecting different financial services sectors
- Maintained database organization to support specialized searches across financial verticals
- Prepared candidate profiles highlighting relevant sector-specific compliance experience
- Supported administrative functions related to the recruitment process

Research Assistant

Beyond Just You

• Coordinated and administered high-profile initiatives, incorporating creative approaches and taking initiative to improve processes and deliver exceptional client experiences.
• Supported the CEO and Directors in building and managing a best-in-class team by conducting targeted candidate sourcing, resume screening, and interview coordination.
• Executed a seamless client experience, overseeing the client onboarding and offboarding process, scheduling events, and maintaining open communication channels.
• Scheduled and managed weekly live coaching calls, maintained communication channels, and shared call recordings, fostering a collaborative community.

Executive Administrator and Recruiting Assistant

Civil and Social Organization

• Performed market research to identify current trends, audience preferences, and benchmark strategies for social media campaigns.
• Designed and implemented comprehensive social media strategies aligned with business goals, leveraging various platforms and content formats.
• Managed social media accounts, consistently monitoring engagement, responding to queries, and addressing customer reviews promptly.
• Collaborated with cross-functional teams to ensure brand consistency and cohesive messaging across all customer touchpoints.

Social Media Manager

Urgent Care

• Supported HR functions, including new hire onboarding, employee data management, resume screening, and candidate interviewing.
• Exercised utmost discretion while handling highly confidential employee information and personnel records.
• Assisted in problem resolution, addressing HR-related issues such as benefits and employee relations.

Human Resources Assistant

Magic, Inc

• Served as the primary point of contact for customer inquiries, issues, and complaints, consistently delivering high-quality support and ensuring customer satisfaction.
• Responded promptly to client communications through email, phone, and other channels, providing clear and constructive resolutions.
• Coordinated and managed domestic and international travel arrangements for clients across various organizational levels.
• Identified opportunities for process improvements to enhance the overall customer experience.

Customer Solutions Specialist

[24]7.ai

• Provided technical assistance and troubleshooting support to customers, diagnosing and resolving hardware, software, and network-related issues.
• Leveraged strong problem-solving abilities and technical expertise to identify the root cause of complex technical problems and implement effective solutions.
• Consistently met and exceeded performance targets related to customer satisfaction, resolution times, and call quality metrics.
• Continuously expanded knowledge through self-learning and training programs to stay updated with the latest technologies and best practices.

Technical Support Representative

Convergys

• Served as the frontline representative, building rapport with customers and delivering exceptional service experiences that nurtured lasting relationships.
• Developed a comprehensive understanding of the company's products, services, and processes to provide accurate and efficient assistance.
• Responded promptly and professionally to customer inquiries, complaints, order processing, product returns, and warranty claims.
• Achieved daily personal and team targets by recommending additional services, cross-selling products, and seizing opportunities to enhance customer satisfaction.
• Maintained detailed records of customer interactions, issues, and resolutions in a centralized database for reporting and analysis.

Customer Service Associate

As an administrative assistant, I'm here to help the team succeed. I handle all sorts of things, from managing documents and emails to keeping our digital systems in check. I'm the go-to person for prepping event materials, updating our CRM and website, and organizing Zoom files. My goal is to make everything easier for the team so we can all be more productive.

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