SEPHORA

• Maintained weekly sales and service goals for the entire store and designated department.
• Updated and maintained display fixtures as needed including restocking items, receiving and sorting product shipment, maintaining appearance, cleanliness and testers.
• Recommended and upsold prestige products to clients best suited to their individual needs.
• Provided a clean and friendly work environment.
• Attended weekly company provided training for new product launches and information.
• Helped train new employees alongside assistant management.
• Converted and scheduled beauty services for clients over the phone and in person.
• Helped the team and store reach their 1 year opening sales goal of $2M in the first 9 months of opening.

Beauty Advisor

Sodexo

• Trained as a Barista & Barista Trainer for a licensed Starbucks café inside of USAA
• Met store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Worked alongside management to execute store merchandising updates and quarterly inventory checks
• Engaged with customers, and responded to customer needs through clear and pleasant communication
• Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.

Barista

Food Server

Ulta Beauty

• Worked as an certified Arch Expert for Benefit Cosmetics inside Ulta beauty
• Created personalized brow mapping for clientele.
• Offered various brow services such as: brow waxing, facial waxing, brow tint, and makeup applications
 • Educated clients on services offered for the brow bar as well as the services in the salon area of the store.
• Maintained store cleanliness as per state regulations
• Managed personal services and retail sales.
• Upsold products to clients after their services to drive daily sales goals
• Provided excellent customer service to all customers in English and in Spanish when needed.

Arch Expert

JCPenney

• Proactively approached clients in a friendly manner to determine how to provide a rewarding client experience
• Sought out and absorbed knowledge of products and techniques to stay up to date on beauty trends • Participated in activities in assigned areas to support core standards and ensure merchandise was well presented and available for clients
• Modeled strong beauty business values and culture

Product Consultant

Salsalito Cantina Inc

• Trained new employees as needed.
• Developed highly empathetic client relationships and earned reputation for providing excellent customer service to
guests.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to the restaurant.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Served as the company's primary bilingual Spanish/English customer service representative.
• Successfully interacted with customers 
• Responsible for ringing up customers in a timely manner and guaranteeing high
level of customer service.

Server

Experienced Bilingual Customer Service 
Consultant of 10 years, specializing in luxury cosmetics

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