NCH Corporation

•	Built relationships with key decision makers to generate new and repeat business. 
.       Follow a proven sales process with step-by-step script to engage prospects and effectively close.
•	Exceeded sales goal by 79% in 8 out of 21 months. 
•.     Managed a diverse territory selling to multiple businesses. 
•.     Trained new hires on company guidelines, products and procedures.

Telephone/Inside Sales Representative

Lee Cheatham and Associates

• Set up appointments with current customers to discuss new products and services.
• Check inventory against merchandise list and shipped return samples.
• Create Excel business expense reports.

Assistant to a manufacturer representative

Nordstrom Rack

• Engaged customers to determine needs, assess personal style, and find best fit items.  
  Recommended jewelry and shoes to increase sales.
• Built and maintained a solid customer following by applying my knowledge of style to adapt 
   wardrobes.
• Assisted 50 customers a day with downloading the Nordstrom Rack app to their cell phones. 
  Which increased our sales to become the #1 store in the district for the month.
• Greeted 50% of customers a day to ensure they received great customers service and attention in the fitting rooms.
• Awarded 2nd Quarter All Star in 2019 for exceptional customer service.

Sales Associate

Anderson Merchandisers

• Performed product and section resets to meet store needs and expectations. 
• Read and implemented a plan-o-gram for or set to mod.

Retail Merchandiser

Took time off to deal with my family affairs

Homemaker

Nordstrom

Nordstrom Galleria Dallas, Steinmart, Saks Fifth Avenue (Off-Fifth), Verizon, Chico’s, DSW, Charming Charlie, DFW area
Sales Associate (various retailers)

• Engaged customers to determine needs, assess personal style, and find best fit items. Recommended accessories to increase sales.
• Built and maintained a solid customer following by applying my knowledge of style to adapt wardrobes.
• Created a positive attitude that was consistently praised by customers in person and through online feedback surveys.
• Maintained 30 client records, scheduled private shopping appointments with select customers and reached out through phone calls and thank you notes.
• Collaborated with a team of 10 to set up a new store from blank slate to ready to open.
• Prepped and merchandised for the sales floor, focusing on enhancing revenues.
• Marked down merchandise weekly, displayed signage for sales promotion.
• Setup seasonal displays and personally sold 50% of the merchandise than anyone in the shoe department which increases sales.
• Greeted customers about special product arrivals and promotions.
• Received Employee of the Month Award for my customer service.
• Assisted customers in handling purchasing, returns and exchanges.

Relocated with my family from California to Texas

Federal Highway Administration

• Human Resources - Liaison for 45 employees, processed personnel actions included merit increases, promotions, awards, pay adjustments. Managed health benefits, worker’s compensation. Conducted new-employee orientations and exit interviews.  Participated in HR recruitment activities and interviewed candidates for administrative positions.  Managed team members in supervisor’s absence.
• Training - Managed the training system and prepared the training budget for 45 employees on the Learning and Development System (LADS). Allocated additional funds for new hires. Coordinated in-house training for all employees, negotiated with outside vendors to purchase additional training.
 • Contract Administration/Procurement - Contracting authority up to $100,000 for procurement of services, equipment, furniture, training, rental of lodging and conference facilities, and office supplies. Coordinated 10 conferences a year for up to 200 participants for FHWA Resource Center Management (servicing 14 Western States).
• Negotiated best value for the federal government for conference space, lodging, audio-visual, equipment, and banquet-event orders. Managed the issuing of Federal purchase cards, reconciliation of credit cards and bank statements.
• Telecommunications - Set up cell phone activations and secure new telephone equipment and lines for new employees. 
• Time and Attendance - Edited, reviewed and approved timecards for 45 employees.


Executive Assistant                                                                                January 1997 - January 2002
Training Coordinator                                                                             January 1994 - January 1997
Secretary                                                                                               January 1989 - January 1994 
 

Administrative Officer

Energetic, outgoing and friendly customer service professional with 10 + years of experience in retail sales and customer service. Plus 10+ years in Human Resources.  Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized for ability to communicate with customers and provide exceptional customer service through active listening and problem solving.  Passionate about helping customers with an empathic and compassionate approach while creating a satisfying shopping experience.  Proven ability to increase sales through upselling.

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