2024 US Presidential Campaign (Confidential)

Regional Organizer - Georgia, US

Revivn

Director of Operations

Veho

* Led the design and execution of cross-functional department strategies that scaled business growth, identified high-yield opportunities, and developed new ways to monetize new and existing products to increase client engagement. Worked with cross-functional teams to guarantee that the scaling did not impact operational excellence.
* Developed and implemented strategies that resulted in millions in revenue and facilitated the acquisition of Fortune 500 clients. 
* Implemented margin increase initiatives through cross-functional collaboration on client pricing, expansion plans, and profitable business lines.

Principal (Program Lead), Client Strategies and Operations

Avo was an Israeli and US grocery delivery company with 500+ employees. Later pivoting to an A.I. HR platform.
* Identified and improved internal operational processes that impacted customer experience while serving as a strategic partner to the C-suite on the implementation of all cost-saving business plans to grow the company's profitability.
* Led 150-employee operations and was responsible for overseeing business P&L, implementing end-to-end operational efficiency projects to scale operations, drive profitability, and improve customer experience.
* Directed operational efficiency resulting in a 37% cost reduction within 3 months and MoM profitability increases.
* Empowered teams to conduct daily, cost-effective pilots, leading to 147% improved efficiency in 3 months. 
* Increased client satisfaction score from 75 to 92, contributing to a 17% boost in customer retention through operational improvements and innovative technology implementation.

General Manager - East Coast Region

Established GTM department, responsible for grocery delivery services expansion in 3 U.S. markets, Including territory design, defining stakeholder roles, and market-entry strategies.
* Streamlined market launch timelines from 6 to 4 months, improving efficiency and speeding up revenue generation.
* Reduced launch costs by 27% through the creation of an interactive demand forecast model.
* Hired and led a team of 2 managers to simultaneously launch grocery service in 3 markets and work with cross-functional partners to ensure a timely and on-budget launch.

Director, Regional Expansion and Operations

Created and implemented innovative strategies to increase the company's operational capacity by identifying and changing procedures to increase processing efficiency, establishing a continuous improvement plan for all operations, developing data tools to track performance, and creating employee policies.

Led data projects, integrating diverse data sources via SQL to establish a centralized repository, facilitating the use of data for real-time tracking and measuring of operational efficiency and business performance.

Senior Operations Manager

Rent The Runway

Oversaw operations for multiple department teams during the COVID pandemic. Focused on the prioritization and execution of projects that prioritized optimizing and problem-solving product quality and safety issues, business continuity, and designing experiments to maximize unit margins.
* Oversaw 4 departments, enhancing product quality and workflow efficiency by using customer data and experimental programs to revise QA standards. 
* Drove a 1.5X increase in product margins through customer-centric pilot programs, resulting in improved item longevity.
* Achieved 95% compliance with new QA methods and systems in 3 training iterations, enhancing overall operational efficiency.
* Mentored supervisors to use agile methodologies to streamline processes that reduced go-live rates from 72 to 36 hours. Two supervisors were promoted to operations managers.

Operations Manager

GUILTY

Built the company's operational infrastructure from the ground up, including recruitment, technology, vendor relationships, inventory management, real estate, delivery routes, and more. (Fast-growing startup)

Head of Operations

Evertec

Oversaw LATAM-wide digital banking product launches, contributing to a significant increase in market.
* Collaborative with cross-functional executive stakeholders to attract $5M in government projects.
* Successfully managed cross-functional teams across multiple time zones for a $600M transactional payments and technology B2B SaaS company.

Business Development Analyst

FirstBank

Financial Services Industry | Designed forecasting and budgeting tool for First BanCorp’s debit business, with executives using model to select bank’s debit card provider. Managed debit card portfolio.
* Negotiated with Visa and Mastercard, resulting in annual cost savings of $Millions for the debit card portfolio. Developed the first debit card reward programs.

Product Development Officer

Banco Popular de Puerto Rico

Financial Services Industry | Tasked with devising the strategies for Deposito Facil, a new way to deposit cash and cheques through ATMs and phones. I worked closely with the innovation and technology team to ensure the seamless implementation of the technology, and with the marketing team to develop campaigns that aligned with our deployment goals. I also toured the new technology sites, recurrently tested the system for issues, and trained all 70 bank branches on how to mitigate any issues and engage with customers to encourage them to use the new service.

Product Officer

Strategic operations leader with 12+ years scaling tech, e-commerce, and logistics operations across multiple markets. Proven track record of driving business growth through operational strategy, from analyzing market dynamics and competitive landscapes to building scalable frameworks that have delivered 15-40% efficiency gains and measurable revenue impact. Currently expanding global business expertise through postgraduate studies at Oxford.

Core expertise in cross-functional program management, product operations strategy, and translating business requirements into operational execution. Recently led initiatives that improved project cycle times by 30%, scaled operations by 100%, and drove $20M+ revenue growth through strategic analysis and systematic implementation.

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