Verdant Web Technologies

Software Engineer

Valerie Vozza Web Development

Web Developer

Rose Haven

Rose Haven is a day shelter and community center for women, children, and folks of other marginalized genders experiencing poverty and homelessness

Implemented UI improvements to agency website

Rewrote Guest Services training manual

Managed onsite technology and equipment including phone system, computers, & copiers

Coordinated facility maintenance and repairs and maintains inventory of facility supplies

Coordinated guest services

Guest Services & Facility Coordinator

Organized client database & implemented a script to automate process for management of mail service serving over 400 clients to ensure accuracy & confidentiality

Improved content & UX of agency's website to better serve clients & donors & improve SEO

Increased accessibility & promoted dignity by providing trauma-informed & culturally-specific care & translated resources

Managed guest reception and coordinated intake of new guests

Trained staff and volunteers on direct service procedures and providing trauma-informed support

Provided general support with data entry using Apricot client database software

Orchestrated guest notification and registration for annual activities and special events

Created accessible documentation of agency procedures, services, and local resources for guests, translated into multiple languages

Guest Services Coordinator

Screen Door

Generated and average of $300,000 in sales annually and outpaced other servers in percentage of tips earned by enthusiastically caring for guests and anticipating their needs at one of Portland’s busiest and most famous restaurants

Brunch Server

Undertook an interim management role in addition to a full-time serving position, overseeing busy lunch services by supporting staff while simultaneously greeting and seating 300+ guests

Resolved technical difficulties with the POS system and addressed guest concerns to ensure an exemplary dining experience

Assistant Manager

Bijou Cafe

Curated a personalized dining experience for guests during fast-paced brunches & jazz suppers while also crafting cocktails & espresso drinks

Server

Tupelo Honey

Transformed new hires into exceptional servers by guiding them through a thorough training program covering steps of service, company history and culture, and menu knowledge

Server Trainer

Earned glowing reviews from guests and won multiple sales competitions at the newly-opened Raleigh outpost of this popular Southern eatery

The Philadelphia House

Increased ratings by 7 points in a six-month period, maintaining rank as the highest-rated hostel in the Philadelphia area since the property's opening

Oversaw daily operations and innovated company culture to increase online presence and reputation to maximize bookings and to ensure that all guests have a memorable stay in a safe, clean, comfortable environment

Hired staff and implemented and executed a comprehensive training program for both new hires as well as the continued development of experienced staff members

Planned, promoted, and executed a diverse range of daily social events that highlight the city of Philadelphia

Maintained facility inventory

Managed reservations and handled customer queries and concerns via email

Sheridan's Restaurant and Tavern

Identified and resolved P.O.S. issues to increase efficiency and accuracy when entering orders

Served and bussed tables, greeted and sat guests, ran food and drinks, and prepped salads and desserts to order during busy lunch and dinner services as well as private events at a family-owned and operated restaurant

Regularly fulfilled a multitude of other roles during tenure with the restaurant including Event Server, Bartender, Host, Bar Back, Kitchen Expediter, and Security

Hi, I'm Valerie! I’m a mission-driven Software Engineer based in Portland, OR that specializes in building full-stack web applications that prioritize the user experience.

I love meeting new people in tech! Reach out if you’d like to have a coffee chat about software development, ethical tech, or DEI.

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