CITB

Head of Product

Product Manager

Thomas Cook

Responsible for developing and delivering the commercial strategy, optimising product portfolio and trading for multiple geographical areas.  Leading a team of Product Assistants and Revenue Analysts to deliver business targets whilst maintaining high customer satisfaction.

Product & Commercial Manager

Leading a team of Duty Managers providing 24-hour support to Thomas Cook customer who encountered difficulties whilst on holiday.   Resolving challenging situations that typically involved accident or emergency conditions.  Experienced in crisis management.

Duty Manager Team Leader

Highly experienced in product management, stakeholder management and strategic planning, always focused on delivering results.  With proven people management skills,  an innovative problem solving approach and a positive commercial attitude.


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