LogiGear Corporation

Leading the team to build the no-code automation test tool, TestArchitect.

TestArchitect offers a scalable, reusable, and manageable platform for any team and projects of any size to design, automate, execute test cases, report, and seamlessly integrate with CI/CD ecosystem.

TestArchitect empowers manual QA to build test automation via executable actions in plain English. Automate tests 10X faster than code-required automation test tools and spend almost no time maintaining the tests

Product Manager

Conducted user, competitor & market research. Gathered and evaluated user pain points, turned them into feature requests for product teams, and performed product design/MVP analysis and verification.  Participated in the full product lifecycle from concept to production and implementation. Worked cross-functionally with engineering, UX/UI, Sales, Marketing, & other stakeholders to manage custom product development. 
Investigated technical issues, and provided resolutions & improvements. Created & delivered customized demos, and deployed releases & recommended best practices to users. Created product knowledge base for users, internal and external training, and customers' self-services. Served as a professional product trainer to train the trainers and train key customers. Built & led full scope of global technical product support in the US & Asia from the ground up.  Developed and implemented standard support operating procedures to ensure smooth execution of technical projects and drive maximum operational efficiency. 

Key Contributions:
•	Improved company revenue by millions of dollars by successfully managing many custom enterprise product development products.
•	Drove 300% product sales growth within one year and continue growing YOY by promoting a customer-centric working & rich product-offering approach.
•	Achieved high annual subscription renewal rates & maintain CSAT 95% - 100% over the years by delivering an excellent customer experience.
•	The highly skilled global support team. Led, mentored and developed a highly talented global support team from scratch to unlock employees’ potential and embed a culture of performance excellence across the organization.
•      Efficient support systems. Developed and improved product support and escalation processes by monitoring ongoing progress, identifying areas of improvement, and delivering change management initiatives.

Manager, Product Support & Product Management

Directed end-to-end many enterprise testing projects while supervising and coaching offshore teams. Formulated product development roadmap, ideated new product features, and led complete product implementation while working in close collaboration with CTO. Provided superior-quality pre-sales, post-sales, resolved complex and long-run technical problems while ensuring regular engagement with Dev and offshore teams and leveraging global resources

Key Contributions:
* Quick resolutions and workaround to timely unblock issues for customers. Resolved complex and long-run technical problems while ensuring regular engagement with R&D and offshore teams and leveraging global resources.
* Mitigated potential risks / complex business challenges by identifying results-driven solutions while collaborating with multidisciplinary teams.
* Directed team members, evaluated team performance, assessed training needs, and conducted training sessions to improve workforce productivity.
* Fostered professional working relationships with customers and employees by understanding and addressing individuals’ product-related concerns/needs.
* Trained clients on optimal utilization of quality assessment methodologies, best practices, and automation tools.

QA Automation & Support Engineer

LTRC

Designed test projects, test plans, test cases for entire applications. Developed framework for automation test scripts, foundation functions for the whole team to base on. Worked closely with R&D to obtain the latest automation tool features then trained team members as well as providing practical feedbacks and change requests to improve the automation tool

Key Contributions:
* Comprehensive test suites cover all testing aspects & requirements given by clients/stakeholders. 
* Well-maintained test projects are runnable for regression tests against all applications under test.
* Responsible for task assignments for the entire automation team, coordinated workload, and monitored project progress. Regularly reported to management and clients on projects' status and schedules.
* Supported clients on setting up test environments and deploying projects at their sites.
* Mentored new automation engineers

Software Automation Test Lead

FPT Software

Designed and developed solutions to solve clients' problems. Participated in the cycle of projects from collecting requirements, MVP designing, prototypes implementing, production deploying, warranting, and maintenance. 

Key Contributions:
* Managed all practices, strategies assets, software, and network solutions designed to consult and deploy for enterprise clients. 
* Conducted the best knowledge process, reviewing new knowledge nominations, change readiness, and knowledge sharing, risk assessments. 
* Audited existing KM processes and intellectual capital. Educated and coached management and facilitate the changes to improve the organization

Software Engineer

15+ years of experience in Product Management, Software Development, User Experience, Quality Assurance, and Delivery Management

Software Engineer by training, QA & User Support by curiosity, and Product Manager by passion. As a customer-centric Product Manager, I enjoy seeing the big picture of how the products I build with the teams resolve users' pain points. I thrive working with cross-functional teams to drive product life-cycle from strategy, and market research, UI/UX design, and engineering development to the marketing & distribution stage. 

A business enthusiast who is strategic, data-oriented, quantitative, and comfortable diving into details with both engineering and business teams. I am fully immersed in enabling our Customers, Product, Marketing, and Sales teams to adopt data-driven decisions

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