Citi

Reference Data Services Intermediate Analyst

Bank of America

• Peer Mentor for a New-to-Role employee.
• Engages in daily outbound calling to pre-selected Bank of America customers inviting them into the Financial Center for an appointment and assists in servicing clients’ needs where applicable.
• Deepen customer relationships by referring customers to sales specialist and selling financial products and services to both individual and small business’ clients.
• Partner closely with Financial Center Managers to ensure adherence to operational compliance policies and procedures. 
• Aids customers in opening and optimizing their bank accounts and credit cards; assists with services and products such as loans, cash management, interest rate swaps, letters of credit and others.
• Oversee day-to-day servicing and processing activities for compliance with bank policies, procedures and financial, securities and banking industry regulations, Know Your Client policies, Anti-Money Laundering.
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Working closely with Account Managers and Sales Consultants to achieve client’s goals.
• Comply with all relevant state and national regulations. 
• Promote and service all the deposit products available at the bank and open accounts, including checking, CDs, Business Accounts and Safe Deposit Boxes.
• Responsible for performing routine operational duties related to home mortgage loans and home equity in compliance with the Bank’s policies, procedures and related laws, rules, and regulations.

Relationship Manager & Lending Specialist

Hersha Hospitality Management

• Responsible for the productivity of business travel accounts in the Local Corporate Negotiated segment, Marriott Global Key accounts and groups for three hotels.
• Negotiates hotel business transient and group contracts, including room rates, concessions, food and beverage and meeting room rentals.
• Conducts sales blitz, telephone prospecting and marketing responsibilities.
• Identifies, develops and maintains client relationships nationwide with an emphasis on corporate to surpass personal and property revenue goal.
• Plans and executes marketing/sales strategies to target and cultivate key accounts. 
• Monitors implementation of plans for each assigned property, including setting key marketing goals and identifying key marketing channels that will be utilized to reach those goals.
• Communicates with property points of contact and above property support teams to: Gather input related to business needs and opportunities throughout planning process and ongoing optimization process; report on strategy results; and recommend approaches addressing the hotel’s (or destination’s) changing business needs.
• Develops and cultivates relationships with Travel Managers, Administrative Assistants, Meeting planners and Marriott Account Executives to assist in pull through business. 
• Partners with revenue and operations hotel leaders to validate that they are actively participating and contributing in relevant strategy discussions.
• Develops an understanding of unique customer segment interests and buying patterns; finds relevant research and information to remain current, especially related to segments relevant to supported hotels.
• Develops successful sales tactics and action plans through mapping of target accounts.
• Exceeded goals every quarter in individual revenue, room nights Average Daily Rate.
• Re-solicits actualized groups to create repeat business at the hotels.
• Work collaboratively internally to forecast, ensure supply and develop marketing initiatives.

Cluster Sales Manager, Business Travel and Groups

The Ritz-Carlton Hotel Company, L.L.C.

• Responsible for the productivity of transient accounts in the Corporate Negotiated segments; Leisure; Consortia; Premium and National Key accounts. 
• Provided one-on-one personalized service to clients including new and existing accounts.  
• Analyzed market trends to identify new business opportunities for prospecting.
• Conducted sales calls, sales blitz, targets and prospects new clients, maintained and grew relationships with current and previous clients, and built relationships with travel agents that specialize in the targeted market. 
• Targeted accounts based on total potential, likely profitability & probability of success.  Provided total account management for 50 mid-sized accounts. 
• Developed and implemented strategic sales plans. Executed designated sales strategies to develop and solicit specific accounts to achieve revenue goals. 
• Coordinated and implemented innovative packages & promotions to maximize hotel revenue in target markets during need periods. Increased the leisure client base by growing repeat business and finding new guests through exceptional relationship-building, package and promotions creation, organization and self-motivation.
• Worked with Marketing and Revenue on promotional campaigns including online, print and package creation. 
• Handled sales and support for small room blocks.
• Created packages and promotions to increase revenues and occupancy during shoulder season and mid-week need periods for business transient and leisure business. Strived to achieve personal and property revenue goals.
• Developed excellent communication tools including solicitation letters, proposals and relevant collateral materials. 
• Aggressive, outgoing and self-motivating individual with pleasant personality. 
• Negotiated hotel business transient contracts, including room rate and concessions. 
• Understood the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

Travel Industry Sales Manager

Kimpton Hotels & Restaurants

• Responded in a timely manner to incoming group opportunities that are within pre-defined territories.
• Negotiated hotel contracts, including room rate, food and beverage, meeting room rentals, and concessions.
• Exceeded goals every quarter in individual revenue, room nights, Event Satisfaction Surveys, Average Daily Rate, and group goal. 
• Established action plans to increase Average Daily Rate year over year.
• Worked collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative. 
• Understood the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. 
• Ensured business booked is within hotel territories. Closed the best opportunities for the property based on market conditions and the property’s needs. 
• Executed and supported the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transferred accurate, completed, and timely information to the Events department in accordance with hotel and brand standards. 
• Actively up-sold each business opportunity to maximize revenue. 
• Re-solicited actualized groups to create repeat business at the hotels.
• Drove customer loyalty through excellent customer service throughout the sales process. Built and strengthened relationships with existing and new customers to enable future bookings. 
• Understood and actively utilized company’s marketing initiative/incentives to close business. 
• Effectively resolved guests issues that arose as a result of the sales process. 
• Organized and conducted site inspections.
• Prospected new clients by cold calling-setting meetings, then conducted those meetings with key decision makers.

Group Sales Manager, Midwest - Southeast Markets & Local Corporate Negotiated Accounts

MBA graduate from Florida International University and experienced Sales Manager with a demonstrated history working in the Hospitality Industry. Skilled in Sales, Hospitality Industry, Management, Banking, Lending and strong operations professional.

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