BlueOcean Agency Ltd

We create an automated marketing and sales ecosystem that will work on your behalf.

Founder

WOMEN IN DIGITAL MARKETING & DESIGN NETWORK 

Mentor

Women of Email

Member

SaturnLab Srl

Software development and interface design for B2B.

State Street Bank

My role involved high-level troubleshooting, issue escalation, and client training for both internal and external stakeholders.

🔹 Responsibilities:

Ensure top-tier customer service and swift problem resolution.
Manage complex technical issues, involving multiple layers of hardware and software diagnostics.
Collaborated closely with Management teams to convey customer feedback, contributing to the continual improvement of the support department.
Designed and executed a streamlined onboarding process for new support team members, improving team efficiency.

🔹 Achievements:

Achieved a customer satisfaction rate of 98%.
Successfully trained clients on how to utilize our system efficiently, increasing customer engagement and reducing support cases.

🔹 Skills Applied:

Problem-Solving
Leadership & Team Management
Customer Service
Cross-Functional Collaboration

Senior Technical Support Specialist

Etro

My role was to implement the IT Manager guidelines to reduce the number of support requests and downtime for employees, especially designers and SDRs.

🔹 Responsibilities:

Top-tier employees support service and problem resolution.
Manage technical issues quickly and successfully.
Executed a streamlined support process to avoid ticket overload.

🔹 Achievements:

Significantly reduced the number of support requests.
Implemented a system to train new Junior Support Specialists and maintain the same level of expertise.

🔹 Skills Applied:

Problem-solving
Understanding of the employees needs
Fast execution

Technical Support Specialist

Esseitalia S.r.l.

System Engineer

Markwins International

My role was to assist the IT Manager with building a streamlined support system for employes and external SDRs.

🔹 Responsibilities:

Top-tier employees support service and problem resolution.
Manage technical issues quickly and successfully.
Streamlined support and upgrades for the external team across Italy.

🔹 Achievements:

Reduced the number of support requests by 30%.
Streamlined the setup and upgrade of the entire system, reducing the onboarding process by 45%.

🔹 Skills Applied:

Problem-solving
Fast execution
Technical Knowledge
Automation & Onboarding Skills

Epress

Software development and monitoring for the main Italian newspapers companies.

Iside

System monitoring (Unix) and Disaster Recovery Management for banking activity.

WHAT I CAN DO FOR YOU:

➤ EMAIL MARKETING CONSULTATION 

A 90’ chat about all things email marketing plus a personalised roadmap to navigate the constant changing email waters.

➤ EMAIL DELIVERABILITY

Let’s make sure you don’t end up in the “email jail” Spam folder.

➤ EMAIL MARKETING STRATEGY & IMPLEMENTATION

The DFY full suite: I help you refine your targeting and offer and create the complete customer journey, from strangers to loyal customers.
Plus the scary platform setup.

➤ EMAIL MARKETING SYSTEMS ANALYSIS

A complete review of your current actions, systems, and tools, to spot possible roadblocks (and tell you honestly and openly without fear you won’t like us), then suggest solutions to avoid what is now keeping you up at night.

And answer all your questions (even the weird ones)



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