Charter Communications

Previous Positions Held:  Sr. Leadership Facilitator (Corporate), Leadership Facilitator (Regional), Supervisor, Technical & Safety Training, (Sr.) Technical & Safety Trainer, Technical Specialist (FTIII), Service Technician & Installer Technician.

I manage leadership programs, integrating training and assessments to meet business objectives. I conduct needs analyses, update programs, and collaborate with HR and business leaders to recommend effective solutions. I facilitate training sessions, ensuring seamless content management and coordination, while serving as an internal resource and SME to enhance organizational performance.
 - Administration of 10+ formal mentoring programs involving over 1000 participants
 - Administration of 360 feedback program, available to all company business units
 - Partner with stakeholders, in a variety of capacities, ranging from but not limited to:
    - Leadership competencies analysis, program enhancements and content development
 - In excess of 5000 facilitation hours in leadership, technical and soft skills (in-person & virtual)
 - Employee of the Quarter in 2016, 2015 and Shining Start Award in 2008

Sr. Specialist, Learning & Leadership Programs

RadioShack

Responsible for maintaining and exceeding sales goals while delivering exceptional customer service.  Build, train and coach the sales team.  Oversee daily operations and insure accurate store inventory of over 10,000 SKUs.  
- Selected to attend/graduate from the EMIT (Experienced Mgr. in Training) program  
- Selected by DM to be a part of the team that refined auditing procedures

Assistant Mananger

AMC Theatres

Responsibilities include managing budgets, analyzing financial reports, manage all aspects of human resources and administration while overseeing the daily operations.  Delivery of superior customer service, coaching associates to bring a superior entertainment experience and deliver results through planning and execution.  
- Selected to attend/graduate AMC’s District and Corporate Leadership Academies  
- As GM, awarded ‘Best Theater in Brevard County for 2000’ by the Florida Today

Senior Operations Manager/General Manager/Operations Manager

Dynamic professional with nearly 30 years in the telecommunications, entertainment, and retail industries. Specializes in leadership development, program design, and strategic execution. Enhances team performance and drives results through innovative solutions and coaching. Proficient in managing complex projects and fostering cross-functional collaboration to meet organizational objectives. Recognized for excellence in training and technical execution. Committed to impactful learning experiences that align with corporate strategy.

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