Amazon

Analyzed and optimized package flow across 400+ delivery stations in 9 European regions within the Amazon Logistics (AMZL) network, leveraging data-driven insights to ensure efficient operations and customer satisfaction.

Key Responsibilities:

 Developed and implemented data-driven flow management strategies, protecting delivery stations from unexpected volume changes during night operations.

 Utilized advanced analytics to address capacity management challenges, optimizing SA and DA (Delivery Associate) allocation against OFD (Out for Delivery) plans.

 Conducted real-time data analysis and volume monitoring, preventing package backlogs and improving operational efficiency across the network.

 Led the Sort Planning (SP) process, managing input and output metrics to drive operational excellence through data-informed decision making.

 Designed and maintained dashboards for daily flow reporting, enabling stakeholders to make informed decisions based on real-time data.

 Performed predictive analysis to anticipate and mitigate high severity events, minimizing disruptions across EU Delivery Stations.

 Collaborated with cross-functional teams, translating complex data insights into actionable recommendations during the critical 6 PM to 10 AM CET operational window.

 Contributed to continuous improvement initiatives by identifying trends and patterns in logistics data, enhancing the efficiency of the EU AMZL network.

 Leveraged SQL, Python, and advanced Excel functions to manipulate large datasets and extract meaningful insights for operational optimization.

Data Analyst

As an Operation Flow Lead at Amazon, I orchestrate seamless shift execution through strategic decision-making and coordination. My role includes designing and implementing dashboards and tools for efficient flow management, assessing real-time risks, and collaborating with OB Flow leads to optimize labor allocation. I manage dynamic workforce needs, synchronize Inbound Flow and Receive processes, and evaluate SCADA for conveyance monitoring. I ensure precise station allocation, conduct performance analysis, address training gaps, and manage customer complaints. Leading a team of 80, I drive operational excellence and uphold Amazon's commitment to customer service.

Operations Flow Lead

As an Operations Team Lead at Amazon, I managed the Inbound Receive and Dock departments, leading a team of 70 associates. I optimized processes to ensure efficiency and accuracy, conducted training programs, and resolved operational issues. I fostered a collaborative work environment, ensured compliance with safety standards, and conducted performance reviews to drive team development. My leadership contributed to the continuous improvement of Amazon’s operations.

Operations Team Lead

DigiSitio

Founder

After years of managing large-scale teams and utilizing data analytics at Amazon, I founded DigiSitio, a web design agency dedicated to helping service businesses grow. Combining my expertise in data-driven strategies and creative design, I transform online presence into a powerful engine for sustainable success.

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