Event Workforce Group

•	Participate in event activations, promotions and operations, over 2 Years, applying exceptional interpersonal skills to deliver a friendly service, ensuring positive guest experience by identifying partons needs
•	Assist in the logistical management of 4 events, preparing venues and setting up chairs and stages for events, following floor plans and meeting deadlines with ease
•	Providing a good quality standard of customer service, both in person and over the telephone.
•	Represent the company offering front line services, greeting guests on arrival and assisting with guest queries and requirements, delivering professional service with friendliness and a helpful attitude
•	Operate as part of a team of 20 - 300, strictly following safety protocols, venue policies and company values, ensuring that events run smoothly and the participants and crowd are content and happy
•	Maintain a high standard of facility presentation, applying keen attention to detail, including general cleanliness, operational efficiency, safety and visual appeal maintenance of designated areas

Events staff

Tea Tree Gully GymSports

• Ensure that all programs are safe, challenging and appropriate for the activity level
• Effectively manage and coordinate program schedules and activities
• Ensure appropriate arrangement of class and class sizes, ensuring class sizes are
consistent with skill activity levels.
• Organise regular trial sessions to maximise class sizes
• Ensure all classes and programs are supported by timely, stimulating and appropriate
documentation (i.e. lesson plans, data, evaluation)
• Coordinate and deliver where required, timely and effective in-house training activities
that address program needs
• Conduct effective and timely coaching meetings
• Ensure equipment is checked regularly. Ensure such equipment complies with club
equipment safety reporting requirements
• Initiate and encourage improvements to Club programs and program management
• Ensure all coaches deliver safe, quality and stimulating programs tailored to individual
skills and aspirations
• Ensure all coaching staff are aware of industry and club coaching practices, policies
and protocols
• Ensure all coaching staff are familiar with club safety and injury management practices
and reporting requirements
• Promptly and manage and resolve staffing issues as they are brought to your attention
• Conduct annual performance development reviews and mentor as required
• Ensure buildings, property and assets are well maintained, secure and effective risk
management practices are in place
• Ensure external contracts/leases support the organisations needs and are up to date
• Oversee the technical components of competitions and events
• Lead, identify and implement business improvement processes in line with the
strategic plan
• Identify grant and sponsorship opportunities
• Build positive relationships with all stakeholders
• Effectively communicate with all stakeholders
• Submit timely and accurate written program reports to the Club
• Build positive relationships with gymnasts and their parents/guardians

Competitions Manager GymSports 

YMCA Victoria

As a Membership Administration Officer I assist with administration/debit tasks related to the day-to-day operation of Membership Services across the state.

The role involves, Being the first point contact for inbound calls/outbound to/from members/public/centre staff Assisting with the processing of monthly and fortnightly debit runs Assisting with the completion of audits to ensure the integrity of branch and YMS databases and ongoing data entry. Ensuring that incomplete accounts or those requiring clarification or payment are followed up promptly.
Professionally managing and recording all telephones calls via the Links tracking system, reporting any escalations to centre supervisor as required.
Assisting the senior staff with administration and reporting tasks as requested Working in compliance with the PCIDSS (Payment card industry data security standards), Commonwealth Privacy Act and the YMCA Privacy Policy.
Providing excellent customer service to internal and external customers via all means of communication (phone, email, person).
Assisting with Links Administration support following the guidelines specified for the task account management of family's or individual's membership/class accounts and debt followup.

Membership Administration Officer

•	Engage with customers at the reception, ensuring covid protocals being followed
•	Respond to customer inquiries and requests and resolve issues efficiently and professionally
•	Exercise strong interpersonal communication skills with customers and department personnel
•	Collect payments or deposits, determine service requested charges or arrange billings
•	Assist customers with queries, and enhance their overall experience by discussing other services/products that Citi has to offer and how they can be benefit from them
•	Assist in the lead generation to potential sales opportunity for NPAC.
•	Carry on Administration duties on membership’s, when a person joins, renews, amends or cancels.
•	Operate as part of a team, follow protocols, policies and company values.
•	Process Efpos and cash transactions & carry on Till reconciliation duties at end of the day.
•	Provide end of day and end of month links report to customer service manager at the start of every month.
•	Maintain a high standard of facility presentation, applying keen attention to detail, including general operational efficiency.

Customer Service Officer

Old Melburnians Soccer Club

•	Foster and support a positive club culture 
•	Be welcoming of new players, supporters and members
•	Monitor and assist coaches to develop and review their practice and reflect on the behaviours while supporting their wants and needs
•	Create a positive, safe and non-threatening environment in which players and coaches feel that they can try new things, make mistakes and learn
•	Liaise out roles for the home games

Team Manager 

Victorian Sub-District Cricket Association

Cricket Umpire

Whitehorse United Soccer Club

•	Provided managerial duties for VCFA matchdays, preparing pitch reports, updating results, announcing Man of the Match awards, and documenting card incidents online
•	Coordinated the provision of uniforms for 2 teams, managing the availability of official VAFA gear for trainers, water carriers, coaching staff, and ground marshals in line with club image
•	Monitored club presentation standards, ensuring all 15 players wear appropriate playing kits and represent the Club professionally, in line with club values and behavioural standards
•	Performing basic or medium point of sales transactions and account processing transactions
•	Coordinated and set up the grounds, including maintaining dressing rooms and performing pack up duties post-match, applying management techniques to prioritise and delegate tasks as required
•	Prepared team sheets for 2 teams, also providing match officials with the official paperwork before the match, maintaining accurate club records and documenting results to a high standard

Team Manager

DNA Entertainment Networks Private Limited

•	Oversaw the management of security staff, hospitality agency staff of corporate boxes, allocating promotors with specific job roles and descriptions to support smooth operations.
•	Coordinated the Indian Super League referee training camp, managing all event details, including smooth check-ins of referees, hospitality requirements, food and beverage schedule and menus.
•	Assisted a team of 5 coaches from around India in scouting new talent, managing their training activity in Mumbai for over 2 months, looking after 180 players over 4 weeks of training camp. 
•	Coordinated logistical requirements for 180+ players from different states in India, liaising with coaches, custodians, physios and nutritionist to deliver quality team support services.

Player training camp coordinator

Cadre

•	Worked on 6 music festivals over 2017-2018 season, providing administrative and managerial services, delivering successful events of up to 50,000 attendees, with high client satisfaction levels. 
•	To liaise with existing hire groups to ensure they are able to operate successfully and they are operating to their hiring guidelines.
•	Liaised with 100+ artist, booking agencies and venues, pre, during and post-event, booking artist travel and accommodation for international destinations.
•	Set event timelines that include logistics scheduling, manpower planning, and event setup/tear down.
•	Collaborated with 5 operations agencies, allocating managers, ensuring technical requirements were updated, including preparing crew requirement sheets and assigning tasks. 
•	Managed roster deployment for nearly 300+ crew and volunteer staff, applying advanced time management and organisation skills to schedule staffing resource, prioritising and delegating tasks.
•	Created and maintained an excel sheet document, with timely reporting of logistics vehicles, ensuring on-time delivery of hospitality services, including drafting and overseeing the payment of invoices.

Artist Management Specialist

Coalesce Eventz India Pvt Ltd

• Collaborated with 2 colleagues, conceptualising, planning and curating the event in its entirety, allocating roles, overseeing event budget, booking artists, confirming the venue and finalising vendors.
• Planned logistical requirements for the largest Architectural conference in India, including coordinating
attendee travel and accommodation for 300+ invitees, allocating hotels according to guest VIP status.
• Oversaw logistics of the crew and 200+ invitees, managing and preparing the roster for a team of 20
crew helpers, prioritising and delegating tasks, including briefing and debriefing of event crew.
• Promote events to different audiences via digital, print and social media channels
• Approved print and digital media material, preparing 3 sponsor pitches and plans, choosing social
media channels like Facebook, Instagram & Whatsapp messenger to deliver key messages and spread awareness of the show.

Event Logistics Coordinator

Sportz Village

• Worked on 2 sports projects over 2016 by providing administrative and managerial services, delivering successful events of up to 200 attendees, with highest satisfaction levels.
• Collaborated with office colleagues on conceptualising, planning and curating the event in its entirety, allocating roles, overseeing event budget, confirming the venue and finalising vendors.
• Calling corporate clients & explaining the event concept to ensure highest participation in Corporate Indoor Games.
• Planning recreational activities for corporate clients and organising competition between different corporate companies
• Planned logistical requirements for the event
• Promote events to different audiences via digital, print and social media channels
• Proactively coordinated and proved the ability to work independently.
• Led execution team development and on-site management for each event.
• Proposed creative solutions on marketing strategies.
• Ability to manage complex and fast-changing program elements and prfioritize effectively in response. 
• Effective negotiation skills and the ability to understand and negotiate contracts.

Project Intern

Driven and Dynamic Sport Management professional, with a Master's in Events and Sport Management, and over four years of diverse experience in sport development, customer service, administration, and event management. Recognised for abilities in stakeholder engagement and a passion for fostering inclusive, vibrant sporting communities. I excel in strategic sales development and implementing innovative strategies. My career is marked by a commitment to leadership, creative problem-solving, and fostering collaborative team environments. Eager to connect with professionals passionate about sports management, community engagement, and transformative leadership in the sports industry.

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