Venkata Maniteja Alapati's Linkedin Analytics

Senior Director of Product Management and Solution Consultation with experience in Saas, Fintech, Banking, Telco in Genesys Suite of Applications, AWS, Amazon Connect Contact Center Suite, Inbound, Outbound, WorkForce Solutions, Twilio, Five9 and MS Teams, Agile/Scrum, User Research, Wire-framing, Leading innovations to give best UX by increasing the usability of the product, competitive analysis, designing MVP for a product and deriving insights from Analytics and Customer Experience/Contact Center Engineering,CX, Collab, CCaaS, SaaS, CPaaS, UCaaS Product & Solutions, Cloud communications and "channel-less" communications / contact center Genesys : Genesys Framework, Inbound Routing CME, SCI, Genesys Composer(VXML and SCXML), CCPulse, ICON/Genesys Infomart, Genesys Administrator,GAX(OPM&ARM),Pulse, Infomart Admin Console, Genesys Rules Engine,IRD, Kazimar, T-server, URS,ORS(SCXML), Stat Server, Multi-Tenant Environment and Network Routing, SIP Server, GVP. IVR and Routing applications development using Composer tool ,Java Script and Core Java.Implementation of Voice Routing, email, chat, callback, WFM . Genesys Engage and Genesys Cloud with Google CCAI, Genesys PureCloud : Architect, Administrator, Collaborate, Communicate, PureCloud Edge, Bridge Server, Scripting, Workforce Management, Reporting and Analytics, Integration with CRM and conversational IVR with LEX bots, Conversational AI integration with Telephone and cloud saas products VoIP technologies : WAN, LAN, TCP/IP, DNS, ACD, ISDN, H.323,SIP, SDP, SIP Trunking, Media Servers, Webrtc, RTP, SBCs, MPLS, CoS, QoS, Voice VLANs, IPv4/v6 Routing and Switching, Polices, Dialing rules, DIDs, Call Plans, CoDecs,Asterix, Wireshark, Dialogic, Telcos, Linux Virtualization and SRE Amazon Web Services: EC2 Instances. S3 Storage. Glacier, Cloud watch, Lambda, AMI and load balancer, Amazon redshift, Route53, SQS. Amazon Connect : Working on Cloud Contact Center with Amazon Connect, creating instances as per the requirement, working on creating queues, prompts. Developing contact flows, IVR flows, transfers to queue, Quick Connects. Integrating with AWS Lambda,Lex, S3, Cloud watch monitoring, Kinesis, Integrating with products available at AWS marketplace, Integration with Twilio SMS and Zoho CRM, Chatbot integration with Lex.