Mary Washington Healthcare

IS Analyst

DC Government

Field Service Specialist

United States Postal Service

Technical Support Specialist

tjmaxx

Staff administration 

HMSHost

Service Desk Analyst

USRA

•	Provide helpdesk support and resolve problems to the end user’s satisfaction
•	Monitor and respond quickly and effectively to requests received through the IT helpdesk system
•	Monitor the IT HelpDesk system for tickets assigned to the queue and process first-in first-out based on priority
•	Modify configurations, utilities, software default settings, etc. for the local workstation
•	Utilize and maintain the helpdesk tracking software
•	Document internal procedures
•	Assist with onboarding of new users
•	Install, test and configure new workstations, peripheral equipment and software
•	Maintain inventory of all equipment, software and software licenses
•	Report issues to the Network Operations Dept. for escalation
•	Manage PC setup and deployment for new employees using standard hardware, images and software
•	Assign users and computers to proper groups in Active Directory
•	Perform timely workstation hardware and software upgrades as required

Desktop technical support 

Accutech

Warehouse Team Member

WSSC (Washington Suburban Sanitary Commission)

Customer Service Advisor

ePlus inc.

Inventory Consolidation Lead

Started as an intern. Offered a position as ATSA two months later. Became asset manager as well as an assistant to technology support. Worked in seven campuses and built strong relationships with staff that lead to  position working at HQ only this time as a TSS. Worked as point of contact for TSS and vendors for FPCS. Once I left there I pursued my certification and worked positions that best suited to my skills. Today I am A+ certified with multiple years of experience. 

Taplio

Vernon N.'s Linkedin Analytics

Vernon N.

Want to drive more opportunities from LinkedIn?