St. Anthony Foundation

Senior Manager of Volunteer Services

Volunteer Engagement Manager

As part of the Volunteer Services Team, I lead the outreach and engagement efforts to retain current volunteers, recruit potential volunteers, and foster a vibrant community of important partners at St. Anthony's.

Outreach and Engagement Lead, Volunteer Services

• Oversaw a volunteer program of 65+ individual and community group volunteers while handling the interview process, on-boarding, scheduling, and supervision
• Created and administered volunteer survey to 30 recurring volunteers to gauge satisfaction and enhance the clothing volunteer program
• Assessed the daily needs of the Clothing Program to plan and assign volunteer duties appropriately
• Managed Clothing Program Intern from recruitment to supervision, goal setting and assessing performance
• Developed and adapted volunteer policies and procedures

Volunteer & Processing Lead, Free Clothing Program

Allset

• Scheduled informational calls with potential clients to pitch Allset for Business, conducted follow ups, and tracked leads in Pipedrive
• Monitored company's social media accounts, engaging with followers and responding to questions and comments when appropriate
• Onboarded new restaurants to ensure Allset procedures were executed to optimize positive user feedback
• Troubleshooted issues, created solutions, and conducted follow up with users
• Responded to 20-100 customer and restaurant inquiries daily through phone and email
• Created, edited, and proofread menu content to reflect accuracy and uniformity on platform

Customer Success Specialist

Cradles to Crayons Massachusetts

• Represented organization's mission and model through interactions with 100+ volunteers per day, while also responding to general inquiries via phone and email
• Created flyers with Adobe Illustrator, email blasts with Salesfusion, and other marketing material to support the Community Engagement Team efforts to increase quality and quantity of incoming product distributed
• Assisted with the planning and execution of employee Zen Zone to promote mental wellness in the workplace as member of Employee Cultural Committee
• Coordinated, led, and documented attendance for Wellness Walks to support organization's Wellness Initiative
• Recorded mobile financial donations made through Clover into organization database, Salesforce, to accurately reflect contributions
• Managed maintenance of equipment and office supplies through vendor relationships

Office Coordinator

Del Frisco's Restaurant Group

• Scheduled and confirmed reservations to properly accommodate guests, reduce the number of "no-shows", and maximize number of covers per night
• Delegated tasks amongst other hosts while assigning reservations to their prospective tables, ensuring excellent service
• Modeled a professional demeanor to create hospitable environment and enhance overall dining experience
• Provided administrative support to managerial staff by auditing server’s checks and completing and filing pre-pay authorization forms and receipt requests
• Maintained an organized workspace to ensure a clean restaurant

Reservationist

AmeriCorps NCCC

• Selected to serve on a diverse team fulfilling needs of communities, focusing on urban and rural development, environmental stewardship, and disaster relief
• Facilitated team building and curricular activities at STEAM Camp for 13 third and fourth grade students in Flint, MI to prevent summer learning loss
• Recruited potential applicants by hosting formal events, increasing visibility and spreading awareness of AmeriCorps programs
• Redirected behavior, applied various communication methods, guided activities, and assisted with personal care as camp counselor for individuals with cognitive and physical disabilities
• Coordinated and executed weekly Team Building activities to strengthen team's cohesiveness and enhance efficiency in the field
• Conducted weekly meetings in an organized and prompt fashion to complete weekly project report for 8 member team as Assistant Team Leader

Corps Member

University of Redlands

• Communicated with alumni through phone and email to promote alumni and community engagement events
• Created flyers and documents to market alumni and community events to increase attendance
• Collaborated with supervisors and other assistants on various office projects
• Input event attendance into Datatel, the University database, to accurately record alumni and community engagement
• Filed documents, organized office, and maintained a tidy workspace

Office Assistant - Office of Alumni Relations

Milton Times

• Increased Facebook audience by 400% in first two weeks by creating and posting new engaging content 
• Created and managed a Milton Times Instagram account to attract younger audiences and encourage their patronage 
• Photographed, interviewed, and wrote articles about residents and public figures to inform town of pending issues and current events
• Maintained relationships with local businesses and provided incentives to advertise through the paper and its social media platforms

Social Media and Marketing Intern

I'm passionate about cultivating connection and empathy through service. Currently, I hold the role as Senior Manager of Volunteer Services at St. Anthony Foundation where I lead a team to recruit, train, engage, and acknowledge a workforce of over 10,000 volunteers instrumental to the success of providing essential services daily. Originally from Massachusetts, I graduated from the University of Redlands with a BA in Visual and Media Studies. 

Volunteer Management | Community Engagement | Communications | Relationship Building | Project Management

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