Teva Pharmaceuticals

IT Business Process Analyst III

Made recommendations regarding information technology infrastructure
overhauls, delivering unparalleled results in efficiency and performance.

Planned and Implemented proven techniques based on prior experience resulting
in better compliance and elevated operations.

Created powerful application packages that effortlessly deploy applications worldwide.

Workstation/Server patching, specializing in Windows Critical and Security Updates Deployments, ensures robust cybersecurity and system reliability.

Seasoned problem-solver, adept at resolving complex issues, and meticulously documenting support procedures for swift resolutions.

Provided Trainings on SCCM/Intune & Azure

As an integral part of the interview process for IT Operations, I've identified exceptional talents to drive success and organizational growth.

Senior IT Infrastructure Engineer

HCL Technologies

Worked as a Senior Specialist with HCL Technologies on multiple projects to support SCCM and Intune environment.

Roles and Responsibility were Envisioning, Planning, Designing, Implementation, Deployment, Upgrade, Windows Server Patching, Workstation Patching, Application Deployment, Application Packaging, Creating Task Sequence and Operating System Deployment.

Software Updates Distribution and Generating Reports.

Managing Windows Server 2012, 2016 and 2019.

Take responsibility that SLA/KPI objectives are being met according to defined levels.

Senior Specialist

Tata Consultancy Services

Worked with TCS on multiple roles Training & Development, Escalation Management, Supported the team as SME for G Suite, IBM Notes. 

Worked with Desktop Engineering, Managed over 2,50,000 Clients Globally with Microsoft System Configuration Manager 2012, Supporting SCCM Infrastructure having 1 CAS and 3 Primary. Application Deployment, Operating System Deployment, Software update management. Sharing the Software Distribution Compliance report with the client.
Coordinating with the packaging team for the creation of packages from source files.
• Remote administration, Windows server update, Group policy Update, DNS Server role
• Windows Installer services, check problems with legacy setup, Windows installer packages
• Scripting: VB Scripting, PowerShell Scripting
• SCCM Operations, Imaging, Package, Program Distribution Point, Collection, Deployment
• Deploy Software updates using SCCM
Worked as Citrix Administrator:
• Citrix health check and generate a report - registered status, maintenance mode, power status
• Zendesktop and Citrix cluster and connectors check(server)
• Cloud Computing, Citrix XenApp, XenDesktop
Deployment of on-demand virtual desktops and applications.
• Creation of multiple delivery groups for corresponding departments within
organizations.
Implementation of Storefront for remote and local clients to obtain their applications/desktops.
• Prepared base image vDisk with XenApp 6.
• Creating, Configuring, Maintaining and Troubleshooting Pooled, Persistent and Hosted Shared Desktop/Apps and Assigned Desktop groups.
• Managed & maintaining application delivery infrastructure in highly process-oriented environments.
• Deployed Configuring a XenDesktop Environment.
• Create and knowledge articles
• Take responsibility that SLA/KPI objectives are being met according to defined levels
• Identified and made a recommendation for process improvements

System Engineer

Infosys

Worked in a telecom project as a Team Lead to support and handle the escalations and be the second point of contact.

Process Analyst

Ing Vysya Bank is now Kotak Mahindra Bank

Worked with ING Vysya Bank Corporate Office Bangalore to support Internet banking, Online queries with banking issues.

Technical Officer

Experienced IT professional working in IT Infrastructure and Operations. Skilled in SCCM Deployment, Testing, Citrix XenApp, XenDesktop, VMware, Cloud Computing, SQL, Active Directory, Group Policy, G Suite, and Microsoft Office. 
⁍ Strong information technology professional with a Master of Business Administration - MBA focused on Information Technology. 
⁍ Passionate about tech - Tech Content Creator @VibsTech
⁍ Badminton National Player

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