Vichinsky Elien's Linkedin Analytics

I'm an empathetic, resourceful bilingual Customer Service Associate with nine years of success enhancing the customer experience through understanding, specialized support, and acute product and service knowledge. Spearheading client demonstrations, sales/business development, and customer support for industry leaders such as Primerica, Wendy's, and Vector Marketing, I am known as a team player working well in both independent and collaborative settings while thriving in fast-paced environments. I am incredibly passionate about improving individuals' lives through technology and outstanding customer service. With a strong focus on continuous improvements, I am highly skilled in customer relationship management, leadership, relationship-building, and research/analytics. I am also driven to build a seamless customer experience by supporting clients via phone and email. Additionally, I possess strong academic qualifications, including a Bachelor of Arts in Political Science from the New York Institute of Technology. A few recent accomplishments: + Demonstrated track record providing top-level customer service by resolving critical customer issues and delivering appropriate solutions/alternatives within strict time limits, driving a 55% increase in client satisfaction. + Outstanding success expediting customer complaints and issues, contributing to a 45% boost in customer loyalty. + Commended by executive leadership for ranking within the top 5 in coupon book sales 4 years in a row, selling 200+ books to lead the store in the Dave Thomas Foundation for Adoption coupon contest. In my free time, I enjoy running, walking, resume writing, politics, and international relations. Specialties, Expertise, & Attributes: Product/Service Knowledge, Multi-Tasking/Prioritization, Sales/Business Development, Client Needs Analysis Client Demonstrations, Documentation, File Management, Social Media/Content Creation Customer Support, Research/Analytics, Process Improvements, Customer Relationship Management, Dedicated, Determined, Serious, Respectful, Patient